Jena E
Virtual Training Facilitator II at Mariner Finance | Brookville, Ohio, United States
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Jena E. is a seasoned management professional with over 18 years of diverse experience in office management, underwriting, and customer service, currently excelling as the Branch Manager at Mariner Finance. In her role, Jena oversees all branch activities, ensuring that customer service, collections, auditing, sales, and loan closings operate seamlessly. Her commitment to providing top-notch customer service has not only fostered strong client relationships but has also led to her branch being awarded "Branch of the Month" for two consecutive months—a testament to her leadership and operational excellence.
Jena’s expertise in consumer lending and risk management is complemented by her strong analytical skills, which she leverages to collect, organize, and present data effectively. This proficiency has enabled her to maintain an impressive above-average score of 90%+ on branch audits, reflecting her thorough understanding of company policies and commitment to compliance. She plays a pivotal role in overseeing collections, managing accounts ranging from 5 days to delinquency, and developing strategies that enhance recovery rates while maintaining positive customer interactions.
In addition to her operational responsibilities, Jena is dedicated to team building and leadership, fostering a collaborative environment that empowers her staff to excel. Her skills in customer relationship management (CRM) and performance reporting further enhance her ability to drive branch performance and customer satisfaction. With a passion for continuous improvement and a keen eye for detail, Jena E. is not only a valuable asset to Mariner Finance but also a driving force behind the branch's success in a competitive financial landscape.
Virtual Training Facilitator II at Mariner Finance in July 2024 to Present
Branch Manager at Mariner Finance in January 2014 to January 2025
Office Manager at Bobbie's Florals in October 2010 to September 2014
Assistant Manager at Springleaf Financial Services in April 2004 to December 2013
Local Store Marketing Manager at GZK Restraurant Systems in May 2001 to February 2004
Administrative Assistant at Emery Worldwide Airlines Inc in August 2000 to June 2001
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State & Federal Laws
Bankruptcy Law
Credit Recovery
Credit Management
Skilled Multi-tasker
Attention to Detail
Constructive Feedback
Consumer Debt
Relationship Development
Problem Solving
Performance Motivation
Establishing Priorities
Analytical Skills
Credit Risk Management
Debt Collection
Customer Relationship Management (CRM)
Communication
General Office Skills
Microsoft PowerPoint
Microsoft Excel
Report Development
Product Marketing
Marketing Strategy
Customer Analysis
Performance Reporting
Program Development
Data Collection
Underwriting
Accounts Payable & Receivable
QuickBooks
Payroll Administration
Social Media Marketing
Data Analysis
Risk Management
Credit Underwriting
Training & Development
Financial Analysis
Customer Service
Strategic Planning
Microsoft Office
Credit Analysis
Credit
Management
Consumer Lending
Loan Origination
Loans
Finance
Team Building
Leadership
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Discover more about Mariner FinanceWhat is Jena E email address?
Email Jena E at [email protected]. This email is the most updated Jena E email found in 2026.
How to contact Jena E?
To contact Jena E send an email to [email protected].
What company does Jena E work for?
Jena E works for Mariner Finance
What is Jena E's role at Mariner Finance?
Jena E is Virtual Training Facilitator II
What is Jena E's Phone Number?
Jena E's phone (216) ***-*252
What industry does Jena E work in?
Jena E works in the Financial Services industry.
Jena E Email Addresses
Jena E Phone Numbers
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