Jeffery Carson
Vice President, Journey Analytics & Operations at Synchrony | Dallas, Texas, United States
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As the Vice President of Journey Analytics & Operations at Synchrony, Jeffery Carson leverages over 15 years of experience in data-driven decision-making and customer experience enhancement. Leading a global team of 30 professionals across both domestic and international sites, Jeffery plays a pivotal role in bridging the gap between digital innovation and customer satisfaction. His leadership is characterized by a collaborative approach, working closely with stakeholders in Digital, Customer Experience, and Operations to harness the power of journey analytics and the voice of the customer.
Under Jeffery's guidance, the team focuses on identifying key insights that drive customer experience improvements, utilizing advanced analytics tools and methodologies. His expertise in statistical modeling and data analysis, coupled with proficiency in programming languages like Python, enables him to develop innovative strategies that not only meet but exceed customer expectations. By employing tools such as Tableau for data visualization and Microsoft Office for strategic presentations, Jeffery ensures that insights are actionable and aligned with organizational goals.
As a member of the AI Council, Jeffery is at the forefront of integrating artificial intelligence into customer journey analytics, exploring new avenues to enhance operational efficiency and customer engagement. His commitment to continuous improvement and passion for understanding customer needs have positioned him as a thought leader in the industry, driving Synchrony’s mission to deliver exceptional customer experiences through data-informed strategies. Jeffery's unique blend of analytical skills and strategic foresight makes him an invaluable asset to Synchrony and the broader financial services landscape.
Vice President, Journey Analytics & Operations at Synchrony in February 2023 to Present
Director of Business Insights & Analytics at ClubCorp in March 2021 to October 2022
Marketing Analytics Manager at Neiman Marcus Group in August 2019 to March 2021
Model Marketing Project Manager at Citi in May 2018 to September 2019
Marketing Campaign Manager at PSCU in August 2015 to March 2018
Senior Business Analyst - Risk Analysis at Worldpay in January 2010 to January 2015
Operations Section Manager at Chase in January 2004 to January 2010
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University of North Texas, BS
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Artificial Intelligence (AI)
Customer Experience
Leadership
Strategic Planning
Data Analysis
Python (Programming Language)
SAS Programming
Machine Learning
Analytics
Data Mining
Business Analysis
Marketing
Client Consulting
Management Consulting
Consulting
Analytical Skills
Statistical Modeling
Project Management
Data Warehousing
Microsoft Excel
Visual Basic
SQL
Matlab
Microsoft Office
Microsoft Word
Microsoft PowerPoint
Visual Basic for Applications (VBA)
Databases
Microsoft SQL Server
SAS Enterprise Miner
Tableau
Presentation Skills
Marketing Campaigns
Email Marketing Campaigns
Management
Data Science
Business Intelligence (BI)
Customer Insight
Marketing Strategy
Consumer Insight
Statistics
Campaign Management
Communication
Business Analytics
Marketing Analytics
Predictive Analytics
Strategy
Cross-functional Team Leadership
Customer Journey Mapping
Data Analytics
Digital Marketing Analytics
Risk Analytics
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Discover more about SynchronyWhat is Jeffery Carson email address?
Email Jeffery Carson at [email protected], [email protected] and [email protected]. This email is the most updated Jeffery Carson's email found in 2026.
How to contact Jeffery Carson?
To contact Jeffery Carson send an email to [email protected], [email protected] or [email protected]. (updated on July 28, 2022)
What company does Jeffery Carson work for?
Jeffery Carson works for Synchrony
What is Jeffery Carson's role at Synchrony?
Jeffery Carson is Vice President, Journey Analytics & Operations
What is Jeffery Carson's Phone Number?
Jeffery Carson's phone (214) ***-*307
What industry does Jeffery Carson work in?
Jeffery Carson works in the Higher Education industry.
Jeffery Carson Email Addresses
Jeffery Carson Phone Numbers
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