Jeff Rossi
Regional Service Director at DEX Imaging | Wylie, Texas, United States
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Jeff Rossi is a seasoned Regional Service Director at DEX Imaging, where he leverages his extensive experience in service leadership and automation to drive operational excellence across a diverse range of projects. With a keen focus on customer satisfaction, Jeff excels in managing the entire project lifecycle—from kickoff to launch—ensuring that each phase is executed with precision and quality. His expertise in IT Service Management and team building allows him to effectively coach and motivate his team members, fostering an environment of collaboration and continuous improvement.
In his current role, Jeff is responsible for navigating changing priorities and overseeing a variety of assignments, including those within the healthcare services sector. He has successfully developed and implemented strategic processes that not only meet Service Level Agreements (SLAs) but also enhance overall service quality. By forecasting cost objectives related to service, parts, and logistics, Jeff ensures that resources are allocated efficiently, ultimately driving profitability and operational success.
Moreover, Jeff's commitment to defining clear goals and measuring strategies against industry-standard metrics has positioned him as a leader in service excellence. His ability to unify, redesign, and standardize processes across acquired companies has significantly improved service delivery and customer experience. With a strong foundation in written communication and a passion for coaching, Jeff continues to inspire his team to achieve their best, making a lasting impact on DEX Imaging’s mission to provide exceptional service in the imaging industry.
Regional Service Director at DEX Imaging in August 2021 to Present
Enterprise Services Manager at DEX Imaging in July 2019 to August 2021
Service Manager at DEX Imaging in January 2014 to July 2019
Field Supervisor at DEX Imaging in June 2011 to January 2014
Field Service Engineer at DEX Imaging in May 2009 to June 2011
System Engineer at DEX Imaging in March 2008 to May 2009
Automation Technician at Custom Control Technology Inc. in December 2006 to March 2008
Field Service Technician at ALL POWER in April 2006 to December 2006
Order Picker at Niles Audio Corporation in March 2005 to April 2006
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Supervisory Skills
Service Delivery
Diplomacy
Conflict Resolution
Dexterity
Computer Literacy
Contact Centers
Problem Solving
Customer Success
Presentations
Key Performance Indicators
Customer Support
Written Communication
Communication
Project Management
Teamwork
Support Services
Installations
Analytical Skills
IT Service Management
Enterprise Resource Planning (ERP)
Employee Training
New Business Development
Process Improvement
Team Management
Business-to-Business (B2B)
Customer Satisfaction
Customer Service
Troubleshooting
Sales
Account Management
Software Installation
Hardware
Servers
Printers
Team Building
Microsoft Office
Photocopier
Scanners
Managed Print Services
Document Imaging
Computer Hardware
Team Leadership
Contract Negotiation
Contract Management
Budgeting
Electro-mechanical Troubleshooting
Software Troubleshooting
Trigonometry
Coaching
Spanish
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Discover more about DEX ImagingWhat is Jeff Rossi email address?
Email Jeff Rossi at [email protected]. This email is the most updated Jeff Rossi email found in 2026.
What is Jeff Rossi phone number?
Jeff Rossi phone number is +17867182365.
How to contact Jeff Rossi?
To contact Jeff Rossi send an email to [email protected]. If you want to call Jeff Rossi try calling on +17867182365. (updated on October 29, 2024)
What company does Jeff Rossi work for?
Jeff Rossi works for DEX Imaging
What is Jeff Rossi's role at DEX Imaging?
Jeff Rossi is Regional Service Director
What industry does Jeff Rossi work in?
Jeff Rossi works in the Retail Office Equipment industry.
Jeff Rossi Email Addresses
Jeff Rossi Phone Numbers
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