Jeff Olson
Senior Director of Field Service Operations at Marco Technologies | Alexandria, Minnesota, United States
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Jeff Olson serves as the Senior Director of Field Service Operations at Marco Technologies, where he exemplifies the principles of servant leadership and a commitment to excellence in the technology sector. With a robust background in project management and a keen understanding of software installation and server management, Jeff leads a dynamic team focused on delivering exceptional customer service and innovative solutions in the B2B landscape. His expertise in Microsoft Power BI allows him to harness data-driven insights, enabling his team to optimize operations and enhance service delivery.
At Marco, Jeff is currently spearheading several key projects aimed at improving operational efficiency and customer satisfaction. One notable initiative involves the implementation of a new project planning framework that streamlines service processes and reduces response times. This project not only enhances the customer experience but also fosters a culture of continuous improvement within the team. Jeff’s problem-solving skills and strategic vision are instrumental in navigating the complexities of the technology industry, ensuring that Marco remains a leader in providing tailored solutions to its clients.
Jeff believes that enjoyment in one’s work is contagious, and he actively cultivates a positive work environment where team members feel empowered to express their enthusiasm. His approach aligns with Marco's core values, emphasizing the importance of character and reputation in building lasting relationships with both clients and colleagues. As he continues to drive innovation and excellence in field service operations, Jeff Olson remains a pivotal figure in shaping the future of Marco Technologies.
Senior Director of Field Service Operations at Marco Technologies in January 2024 to Present
Director of Project Management Office at Marco Technologies in April 2022 to January 2024
Regional Install Manager at Marco Technologies in June 2018 to April 2022
CP Installation Manager at Marco Technologies in April 2013 to April 2022
DS Network Installer and Trainer at Marco Technologies in July 2012 to April 2013
Service Manager at Liberty Business Systems in November 2007 to June 2012
Lead Service Technician at Toshiba Business Solutions in January 2005 to April 2007
Customer Service Representative at Office Systems Inc. in August 1994 to January 2005
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Data Analysis
Microsoft Power BI
Customer Experience
Customer Retention
Customer Satisfaction
Customer Relationship Management (CRM)
Project Management
Project Planning
Process Improvement
Problem Solving
Networking
Software Installation
Troubleshooting
Active Directory
Servers
Technical Support
HP
Printers
Windows XP
Management
Computer Hardware
Hardware
Windows 7
Network Administration
Sales Process
Account Management
Solution Selling
Customer Service
Direct Sales
Printer Support
Business-to-Business (B2B)
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Discover more about Marco TechnologiesWhat is Jeff Olson email address?
Email Jeff Olson at [email protected]. This email is the most updated Jeff Olson email found in 2026.
What is Jeff Olson phone number?
Jeff Olson phone number is +17015663201 and +13204601014.
How to contact Jeff Olson?
To contact Jeff Olson send an email to [email protected]. If you want to call Jeff Olson try calling on +17015663201 and +13204601014. (updated on September 13, 2024)
What company does Jeff Olson work for?
Jeff Olson works for Marco Technologies
What is Jeff Olson's role at Marco Technologies?
Jeff Olson is Senior Director of Field Service Operations
What industry does Jeff Olson work in?
Jeff Olson works in the It Services And It Consulting industry.
Jeff Olson Email Addresses
Jeff Olson Phone Numbers
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