Jeff Macdonald
Retired at Self-employed | Kingston, Ontario, Canada
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Jeff Macdonald serves as the Director of Client Services for Information Technology at St. Lawrence College, where he plays a pivotal role in enhancing the institution's IT service delivery across its tri-campus areas. With a strong foundation in ITIL principles, Jeff specializes in IT Service Desk design and operations, ensuring that the college's IT support procedures are not only efficient but also aligned with best practices in IT Service Management. His expertise extends to the creation and negotiation of Service Level Agreements (SLAs), which are critical for setting clear expectations and fostering strong vendor relations.
In his current role, Jeff oversees a diverse range of responsibilities, including the management of the IT Service Desk, desktop technical support, and the operational oversight of classrooms and labs. He is instrumental in capital renewal initiatives for desktops, laptops, and multimedia services, ensuring that the college's technology infrastructure remains current and effective. His commitment to continuous improvement drives him to implement innovative solutions that enhance user experience and operational efficiency.
Jeff’s skills in project management, business analysis, and training empower him to lead cross-functional teams in delivering high-quality IT services. His adeptness in networking, security, and system administration further strengthens the college's IT framework. By fostering a culture of service excellence and leveraging his extensive knowledge in IT operational requirements, Jeff Macdonald is dedicated to supporting the academic mission of St. Lawrence College and ensuring that technology serves as a catalyst for learning and growth.
Retired at Self-employed in May 2025 to Present
Director of Client Services - Information Technology at St. Lawrence College in October 2013 to May 2025
Sr Manager, IT Support Services at Kingston General Hospital in January 2003 to September 2013
IT Site Manager/Program Leader at Nortel Networks in August 2000 to May 2002
Senior IT Consultant at Nortel Networks in September 1999 to August 2000
Senior Customer Prime - Advance Technology Center at Nortel Networks in March 1997 to September 1999
Senior Customer Support Analyst at Bell Northern Research in February 1995 to September 1997
Computer Operations Manager at Nortel Networks in January 1991 to February 1995
Computer Systems Operator at Nortel Networks in January 1988 to January 1995
Integrated Circuit Test Lab - Training Supervisor at Northern Telecom in August 1985 to January 1988
Integrated Circuit Test Lab Operator at Northern Telecom in September 1983 to August 1985
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ITIL
IT Service Management
Service Delivery
Service Desk
PMP
Process Improvement
Management
Leadership
Healthcare Information Technology
Project Management
Change Management
Continuous Improvement
Lean
Disaster Recovery
Strategic Planning
Analysis
Business Process Improvement
Budgets
Lean Manufacturing
Team Building
Healthcare
Team Leadership
Software Development
Business Analysis
Business Intelligence
Integration
Program Management
Business Process
Troubleshooting
Training
Customer Service Management
Software Documentation
Testing
Networking
IT Strategy
Technical Support
Vendor Management
Information Technology
Security
System Deployment
Visio
Software Project Management
Requirements Analysis
System Administration
IT Operations
Project Planning
IT Management
Customer Service
Governance
Servers
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Discover more about Self-employedWhat is Jeff Macdonald email address?
Email Jeff Macdonald at [email protected]. This email is the most updated Jeff Macdonald email found in 2026.
How to contact Jeff Macdonald?
To contact Jeff Macdonald send an email to [email protected]. (updated on October 31, 2024)
What company does Jeff Macdonald work for?
Jeff Macdonald works for Self-employed
What is Jeff Macdonald's role at Self-employed?
Jeff Macdonald is Retired
What is Jeff Macdonald's Phone Number?
Jeff Macdonald's phone (416) ***-*211
Jeff Macdonald Email Addresses
Jeff Macdonald Phone Numbers
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