Jeff Johnson
Director of Workforce Operations at AT&T Mobility | Plano, Texas, United States
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Jeff Johnson is a seasoned Workforce Operations professional at AT&T Mobility, bringing over 15 years of dedicated experience in the wireless industry. Currently serving as the Director of Workforce Operations, Jeff plays a pivotal role in overseeing the attendance, payroll, and scheduling for a vast workforce of 12,000 agents across more than 200 lines of business. With a substantial payroll expense of $680 million annually, Jeff's leadership is crucial in ensuring operational efficiency and financial accountability within the organization.
In his current role, Jeff has successfully executed strategic initiatives that align with AT&T's contractual and financial targets, demonstrating his ability to navigate resource constraints and implement high-impact solutions. His expertise encompasses a wide range of operational functions, including the integration of attendance management systems, Family and Medical Leave Act (FMLA) compliance, disability management, and workers' compensation processes. By streamlining these operations, Jeff not only enhances productivity but also significantly contributes to the overall customer experience for AT&T's 100 million+ customers.
Jeff's commitment to quality and efficiency is evident in his proactive approach to managing schedule exceptions, historical payroll edits, and addressing Fair Labor Standards Act (FLSA) infractions. His deep understanding of telecommunications and customer service dynamics allows him to foster an environment that prioritizes customer satisfaction and retention. With a strong foundation in financial modeling and call center management, Jeff Johnson continues to drive operational excellence at AT&T Mobility, ensuring that the company remains a leader in the wireless industry.
Director of Workforce Operations at AT&T Mobility in August 2008 to Present
Senior Manager Workforce Management at AT&T Mobility in December 2007 to August 2008
Channel Workforce Manager at AT&T Mobility in February 2004 to December 2007
General Manager Sales Execution Vendor Management at AT&T Mobility in January 2001 to February 2004
Program Manager New York Local at AT&T Mobility in October 1999 to January 2001
Results Manager at AT&T Mobility in May 1997 to October 1999
Lead Trainer Card Operations & Customer Service at AT&T Mobility in September 1995 to May 1997
Card Operations Specailist at AT&T - Kansas City Card Operations in January 1992 to January 1995
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Telecommunications
Customer Service
Wireless
Vendor Management
Management
Cross-functional Team Leadership
LTE
Process Improvement
Call Centers
Communication
Customer Experience
Mobile Devices
Cellular Communications
Customer Satisfaction
Team Leadership
Account Management
Customer Retention
Leadership
Financial Analysis
Financial Modeling
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What is Jeff Johnson email address?
Email Jeff Johnson at [email protected]. This email is the most updated Jeff Johnson email found in 2026.
What is Jeff Johnson phone number?
Jeff Johnson phone number is +19725170805.
How to contact Jeff Johnson?
To contact Jeff Johnson send an email to [email protected]. If you want to call Jeff Johnson try calling on +19725170805. (updated on October 29, 2024)
What company does Jeff Johnson work for?
Jeff Johnson works for AT&T Mobility
What is Jeff Johnson's role at AT&T Mobility?
Jeff Johnson is Director of Workforce Operations
What industry does Jeff Johnson work in?
Jeff Johnson works in the Telecommunications industry.
Jeff Johnson Email Addresses
Jeff Johnson Phone Numbers
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