Jeff James
Professional Services Director, CX/D365 SaaS at TTEC Digital | Atlanta Metropolitan Area
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Jeff James is a seasoned professional with over two decades of entrepreneurial leadership, currently serving as the Professional Services Practice Leader at TTEC Digital. In this pivotal role, he spearheads the governance and operational excellence of a diverse portfolio of Microsoft Dynamics 365 SaaS implementation and customization projects. His expertise lies in ensuring the highest standards of delivery quality, overseeing Statements of Work (SOW) reviews, and strategically managing staffing across a global team of local, near-shore, and off-shore consultants.
Jeff's leadership is instrumental in navigating complex engagements that range from $250K to $3M, spanning various industries including healthcare, finance, and retail. His deep understanding of Agile transformation and project management methodologies allows him to drive process improvements and enhance team performance, ensuring that projects not only meet but exceed client expectations. With a strong foundation in management consulting and business analysis, Jeff is adept at aligning technology solutions with business objectives, facilitating successful digital transformation initiatives.
In addition to his operational responsibilities, Jeff is passionate about mentoring emerging leaders within his team, fostering a culture of continuous learning and innovation. His proficiency in Microsoft technologies, including .NET and Microsoft SQL Server, combined with his knowledge of artificial intelligence (AI) applications, positions him as a thought leader in the industry. As he continues to lead TTEC Digital's professional services practice, Jeff remains committed to delivering exceptional value to clients while driving the evolution of consulting operations in the ever-changing digital landscape.
Professional Services Director, CX/D365 SaaS at TTEC Digital in February 2022 to Present
Regional Director, ERP/SaaS at OpenGov Inc. in September 2021 to February 2022
PMO Director, ERP/SaaS at OpenGov Inc. in April 2021 to September 2021
Senior Manager, Professional Services, SaaS/Data Transformation at OpenText in October 2018 to April 2021
Consulting Director, Digital Transformation at Magenic in August 2015 to August 2018
Professional Services PMO and Project Management Director at Magenic in June 2014 to August 2015
Management Consultant, PMO and Process Improvement at Intellinet in January 2014 to May 2014
Professional Services Practice Director, PMO, Project Management, Management Consulting at Intellinet in January 2011 to December 2013
Senior Consultant, Project Management at Intellinet in November 2006 to December 2010
Client Services Director at BizSpeed, Inc. in October 2000 to November 2006
Vice President, Professional Services, GIS Solutions Practice at Buckhead Software in June 1997 to October 2000
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Artificial Intelligence (AI)
Customer Experience
Leadership
Practice Management
Professional Services
PMO
Portfolio Management
Project Portfolio Management
Management Consulting
Consulting
Business Process Improvement
Business Process Design
Strategy
Pre-sales
P&L Management
Program Management
Agile Methodologies
Agile Project Management
Agile
Software Development
Business Intelligence
Business Analysis
SDLC
PMP
Project Management
Consultancy
Business Management
SaaS
Microsoft Technologies
.NET
Microsoft SQL Server
SQL Server
SharePoint
Management
Cross-functional Team Leadership
SAFe
.NET Framework
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Discover more about TTEC DigitalWhat is Jeff James email address?
Email Jeff James at [email protected] and [email protected]. This email is the most updated Jeff James email found in 2026.
What is Jeff James phone number?
Jeff James phone number is +14049094410 and +17707818281.
How to contact Jeff James?
To contact Jeff James send an email to [email protected] or [email protected]. If you want to call Jeff James try calling on +14049094410 and +17707818281. (updated on October 31, 2024)
What is Jeff James net worth?
Jeff James has an estimated net worth of $750,000 to $999,999
What company does Jeff James work for?
Jeff James works for TTEC Digital
What is Jeff James's role at TTEC Digital?
Jeff James is Professional Services Director, CX/D365 SaaS
What industry does Jeff James work in?
Jeff James works in the It Services And It Consulting industry.
Jeff James Email Addresses
Jeff James Phone Numbers
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