Jeaneen Ruff
Global Director of Customer Success at Topia | Milton, Washington, United States
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Jeaneen Ruff serves as the Global Director of Customer Success at Topia, where she leverages over 15 years of experience in fostering strategic relationships and driving expansion initiatives within dynamic, high-growth environments. Her role is pivotal in transforming customer engagement and satisfaction strategies for a $15 million international HR Enterprise SaaS startup, particularly in the context of the company's complex landscape shaped by five M&A integrations over the past five years.
At Topia, Jeaneen is focused on enhancing value realization and minimizing churn by implementing robust relationship management frameworks that prioritize customer experience and employee engagement. She is adept at shaping operational strategies that not only consider financial impacts such as ROI and P&L but also emphasize team motivation and scalability. By utilizing data analytics, Jeaneen identifies trends and insights that inform project plans and workflows, ensuring that her teams are equipped with the skills and resources necessary to drive results.
Key projects under her leadership include the development of comprehensive training programs aimed at upskilling talent and improving performance monitoring, which have been instrumental in elevating customer satisfaction levels. Jeaneen's expertise in problem-solving and negotiation has enabled her to navigate complex client relationships effectively, ensuring that Topia remains a trusted partner in the HR technology space. Her commitment to leadership development and driving results positions her as a strategic innovator, dedicated to fostering a culture of accountability and excellence within her team.
Global Director of Customer Success at Topia in July 2022 to Present
Senior Manager-Customer Success Speciality Product Support at UKG (Ultimate Kronos Group) in September 2021 to June 2022
Customer Success- Benefit Administration Manager at UKG (Ultimate Kronos Group) in December 2018 to September 2021
Customer Success Manager at Ultimate Software in November 2015 to December 2018
Credit Operations Manager at Amazon in July 2014 to October 2015
Store Team Leader at Target in October 2012 to July 2014
Executive Team Leader of Logistics at Target in January 2007 to September 2012
Executive Team Leader Hardlines at Target in January 2007 to October 2010
Senior Credit Manager at Wells Fargo in June 2004 to December 2007
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Problem Solving
Leadership Development
Team Motivation
Training
Customer Experience
Negotiation
Monitoring Performance
Driving Results
Project Management
Support Services
Executive Visibility
Product Penetration
Staff Training
Presentations
GED
Business Planning
Key Metrics
Customer Interaction
Customer Advocacy
Building Trust
Multitasking
Data Analytics
Activations
Cherwell Service Management (CSM)
Forecasting
Data Analysis
Team Management
Inventory Management
Merchandising
Loss Prevention
Retail
Store Management
Customer Service
Inventory Control
Visual Merchandising
Big Box
Store Operations
Cross-functional Team Leadership
Customer Satisfaction
Human Resources
Leadership
Management
Microsoft Excel
Recruiting
Sales
Team Leadership
Client Relations
Customer Retention
insights & operations
People Management
operational growth & scale
customer success leadership
High-growth
Scalability
Process Improvement
Process Flow Documentation
best practices
KPI Reporting
Customer Relationship Management (CRM)
Strategic Leadership
Business Process Outsourcing (BPO)
Capacity Building
Standard Operating Procedure (SOP)
Cross-training
Logistics Management
Collaborative Problem Solving
Creative Problem Solving
Communication
Building Connections
Business Process Improvement
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Discover more about TopiaWhat is Jeaneen Ruff email address?
Email Jeaneen Ruff at [email protected] and [email protected]. This email is the most updated Jeaneen Ruff email found in 2026.
What is Jeaneen Ruff phone number?
Jeaneen Ruff phone number is +19809394975 and +15094944936.
How to contact Jeaneen Ruff?
To contact Jeaneen Ruff send an email to [email protected] or [email protected]. If you want to call Jeaneen Ruff try calling on +19809394975 and +15094944936.
What is Jeaneen Ruff net worth?
Jeaneen Ruff has an estimated net worth of -$2,499 to $2,499
What company does Jeaneen Ruff work for?
Jeaneen Ruff works for Topia
What is Jeaneen Ruff's role at Topia?
Jeaneen Ruff is Global Director of Customer Success
What industry does Jeaneen Ruff work in?
Jeaneen Ruff works in the Software Development industry.
Jeaneen Ruff Email Addresses
Jeaneen Ruff Phone Numbers
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