Jay Mba
Senior Director, Customer Success & Support at Benchmark Analytics | Greater Chicago Area
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As the Senior Director of Customer Success & Support at Benchmark Analytics, Jay Mba is at the forefront of enhancing customer experiences in the B2B software landscape. With a robust background in technology adoption and customer satisfaction, Jay leads a dedicated team responsible for managing over $10 million in Annual Recurring Revenue (ARR). His role encompasses a wide array of responsibilities, including account management, support, renewal, expansion, and retention strategies that are crucial for driving customer loyalty and business growth.
Jay's expertise lies in translating complex data and customer feedback into actionable insights, enabling the development of a comprehensive customer success strategy and roadmap. He is adept at overseeing support SLAs and ticketing protocols, ensuring seamless cross-functional alignment with Product and Engineering teams. This alignment is vital for delivering a consistent and exceptional customer experience, which is a cornerstone of Benchmark Analytics' mission.
A seasoned leader in the customer experience (CX) domain, Jay is passionate about leveraging technology to create innovative solutions that meet the evolving needs of clients. His proficiency in tools like Salesforce.com and CRM systems enhances his ability to track customer interactions and satisfaction levels effectively. By fostering a culture of continuous learning and improvement within his team, Jay not only drives operational excellence but also cultivates an environment where customer feedback is valued and acted upon. His commitment to excellence and strategic vision positions him as a pivotal figure in shaping the future of customer success at Benchmark Analytics.
Senior Director, Customer Success & Support at Benchmark Analytics in April 2024 to Present
Director of Customer Success & Support at Benchmark Analytics in November 2020 to April 2024
Product Manager at CareerBuilder in February 2020 to November 2020
Senior Manager, Customer Support (North America) at CareerBuilder in November 2018 to February 2020
Manager, Customer Support at CareerBuilder in December 2016 to November 2018
Associate Manager, Customer Support at CareerBuilder in June 2015 to December 2016
Team Lead, Technical Account Management at CareerBuilder in December 2014 to June 2015
Technical Support Engineer at CareerBuilder in September 2014 to December 2014
Customer Success Manager at CareerBuilder in October 2013 to September 2014
Customer Service Specialist at CareerBuilder in January 2013 to September 2013
Guest Service Team Member at Target in July 2005 to January 2013
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B2B Software
Technology Adoption
Business-to-Business (B2B)
Salesforce.com
Customer Satisfaction
Account Management
Recruiting
Retail
CRM
Human Resources
Project Management
Data Analysis
Logistics
Call Centers
Sales Process
Analysis
Business Process Improvement
Customer Experience
Customer Retention
Inventory Management
Inventory Control
Loss Prevention
Talent Acquisition
Consulting
Customer Relationship Management (CRM)
Strategy
Microsoft Office
SaaS
Applicant Tracking Systems
Microsoft Excel
Software as a Service (SaaS)
Outlook
PowerPoint
Customer Service
Leadership
Training
Team Building
Time Management
Management
Employee Training
Talent Management
Driving Results
Employee Relations
Team Leadership
Coaching
Employee Engagement
Customer Support
Process Improvement
Networking
Microsoft Outlook
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Discover more about Benchmark AnalyticsWhat is Jay Mba email address?
Email Jay Mba at [email protected] and [email protected]. This email is the most updated Jay Mba email found in 2026.
What is Jay Mba phone number?
Jay Mba phone number is +14045803796 and +17706708879.
How to contact Jay Mba?
To contact Jay Mba send an email to [email protected] or [email protected]. If you want to call Jay Mba try calling on +14045803796 and +17706708879.
What company does Jay Mba work for?
Jay Mba works for Benchmark Analytics
What is Jay Mba's role at Benchmark Analytics?
Jay Mba is Senior Director, Customer Success & Support
What industry does Jay Mba work in?
Jay Mba works in the Law Enforcement industry.
Jay Mba Email Addresses
Jay Mba Phone Numbers
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