Highly accomplished, senior IT & Business Leader with excellent communications skills. 20+ years of experience in Enterprise Solution delivery in: Healthcare, Insurance, and Pharmaceutical industries. Successfully provided business solutions by serving as a liaison between business and technical teams.My greatest strength lies in my ability to identify opportunities for technology advancement, business growth, quality and performance improvements,
Highly accomplished, senior IT & Business Leader with excellent communications skills. 20+ years of experience in Enterprise Solution delivery in: Healthcare, Insurance, and Pharmaceutical industries. Successfully provided business solutions by serving as a liaison between business and technical teams.My greatest strength lies in my ability to identify opportunities for technology advancement, business growth, quality and performance improvements, reduce costs, and increase efficiency. Just as significant has been my focus on delivery, stakeholder engagement, customer relationship.
Highly focused, results oriented leader with proven ability to build, motivate and lead high performance, matrixed teams to deliver business critical enterprise applications
Unique blend of business and technical skills to help business achieve their objectives. Strong Business, Analytical and Technical skills for problem solving.
A customer-focused IT professional with proven expertise to interface across organization at various levels and communicate with clarity.
High Competency in RFI, RFP, RFQ and vendor evaluation & Selection. Managing vendor resources on site & off site to deliver critical business solutions.
An influential presenter with ability to motivate and build teams across geographically dispersed locations.
Exceptional interpersonal, communication and relations building skills. Reputation for strong work ethic, high energy and approachability.
Operational Management and Production Support Experience for SLA based applications
Throughout my career, I have committed myself to continuous learning to improve both my technical, business and leadership skills and have positioned myself to work on variety of work rather than being content with a specific role or technology. This has allowed me to broaden my skills and experience while adding value to any area that I join.
Specialties: Vendor Management: Outsourcing Development with Infosys and eGain
Strong Client and Account Management Skill, Working across Department teams
Expert in CRM, Social Media, eServices & ERP implementation.
Full SDLC experience - Enterprise Web Apps; Operational Support with SLA.
Interfacing with Sr Leadership and Identifying key business drivers.
Recommending & Selecting vendors for Enterprise apps
Manager - Web Applications & Services @ Managing a matrixed team of Developers, On & Off Site Vendor Resources, Applications and Solutions Architectures, Project Manager, Project Coordinator, and Performance Engineer for project dekivery. Responsible for delivery of enterprise on premise Web Applications, and Hosted SaaS Application suite from Vendors. Work closely with Customers, Business, Functional and Testing leads to derive cost / benefit, additional key business benefits or operational efficiency.
I am also responsible for Operational Support, Vendor selection for COTS products as well as Interface and manage vendors & their resources for delivery of outsourced work. From 2006 to Present (9 years) Greater Chicago AreaApplication Manager @ 2003-2004: Managing CRM / SFA apps for 3 Lines of Business using Siebel CRM apps. Providing repeatable and industry best practices to Siebel Competency Center
2004-2006: Developing Processes for Software Development Methodology using CMMI. Enhancing existing Process Management and Project Artifact management tool with a team of 6 IT and process developers From 2003 to 2006 (3 years) Greater Chicago AreaSr Principal Consulatnt @ Managed a critical phase of Siebel SFA application at Abbott Labs, IL and ensured successful rollout by creating some innovative solutions for issues related to SFA that could not be addressed easily From 2002 to 2003 (1 year) Greater Chicago AreaTechnical Account Manager @ Manged SBC, Caterpillar, UHC, Bayer, Motorola accounts to ensure successful implementation of CRM, call center, eService and Sales / Marketing applications From 2001 to 2002 (1 year) Greater Chicago AreaCRM Practice Lead; Sr Consultant @ Built CRM practice for a small IT consulting firm that was selling Siebel CRM Solution to mid market companies.
Directly involved in developing the interface between FileNet and Siebel applications for Framers Insurance Company, CA. From 1999 to 2001 (2 years) Fairfax, Va AND Greater Chicago AreaPartner @ Helped build this boutique consulting firm that focused on: providing ERP implementation for Mid Tier Manufacturing companies; provide executive training on Office Productivity applications; provide technical training on Microsoft products for application development, Networking, and Database Management From 1985 to 1999 (14 years) India
BS, Computer Science @ Fairleigh Dickinson University-Teaneck, NJ From 1982 to 1984 BS, Math @ M S University of Baroda Jay Gosalia is skilled in: Maintaining Strong..., Cross-functional Team..., Resource Management, Vendor Management, New Product..., Full SDLC, Project Delivery, Management Consulting, Technology Pre-Sales, IT Operations, Professional Services, Collaborative Problem..., Staff Development, Hiring Employees, Key Account Management, Presentations, Enterprise Architecture, SDLC, Business Analysis, Software Development, CRM, Agile Methodologies, Outsourcing, Enterprise Software, PMO, Management, PMP, Software Project..., Consulting, Testing, ERP, Data Warehousing, SaaS, Business Intelligence, Requirements Gathering, Business Process..., Project Portfolio..., IT Strategy, Systems Analysis, Solution Architecture, Visio, Requirements Analysis, Agile Project Management, Integration, IT Management, SOA, Team Management, Business Process, Leadership, Data Modeling
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