Jason Merchant
Leader IaaS Engineering and Operations at IBM | Holly Ridge, North Carolina, United States
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Jason Merchant serves as the Leader of IaaS Engineering and Operations at IBM, where he spearheads a dynamic international team of 100 professionals dedicated to driving innovation and operational excellence. With a robust oversight of a $700 million budget, Jason is instrumental in managing the infrastructure that supports an impressive $1.5 billion in revenue. His role encompasses a broad spectrum of responsibilities, including operations, architecture, engineering, capacity management, and project management, all aimed at enhancing service delivery in a fast-paced and complex technological landscape.
Under Jason's leadership, the organization has embarked on a transformative journey, implementing a new structural framework that emphasizes key performance indicators (KPIs) and employee engagement. This cultural transition not only fosters a collaborative environment but also aligns the team’s objectives with the overarching business goals. His strategic planning acumen has been pivotal in developing a comprehensive roadmap that ensures resource optimization and effective staffing, ultimately driving efficiency and innovation.
Jason's commitment to excellence is evident in his track record of delivering significant results, including a remarkable 73% improvement in operational metrics. His expertise in IT service management, combined with a keen attention to detail, positions him as a thought leader in the industry. With a strong foundation in DevOps and team building, Jason Merchant continues to elevate IBM’s IaaS offerings, ensuring they remain at the forefront of technological advancements while meeting the evolving needs of clients worldwide.
Leader IaaS Engineering and Operations at IBM in December 2021 to Present
Program Director IaaS FedRAMP PMO at IBM in August 2020 to January 2022
Director of Operations, Security & Compliance at IBM in July 2016 to August 2018
Director of DevOps/Operations at Verizon in December 2012 to December 2015
Project Manager at Pangaia Partners in June 2011 to December 2012
Project Manager at FT Data in August 2010 to June 2011
Project Manager at Verizon in January 2007 to March 2010
Supervisor, Corporate Telecommunications Services (CTS) at Verizon in November 2003 to December 2006
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Villanova University, Project Management Certification, January 2007 to January 2008
Northeastern University, Master's, January 1997 to January 2001
Salem State College, Bachelor's, January 1990 to January 1994
Merrimack College, Political Science, January 1989 to January 1990
Malden Catholic H.S., HS Diploma, January 1985 to January 1989
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Presentations
Executive Presentations
Organizational Initiatives
Mitigation Strategies
Coordinate Meetings
Attention to Detail
Operations Management
Communication
Project Management
Cross-functional Team Leadership
Program Management
Vendor Management
Project Planning
VoIP
Telecommunications
Strategic Planning
Team Building
Process Improvement
Data Center
Customer Service
Enterprise Software
Strategy
Management
Cloud Computing
Software Development
Testing
Networking
DevOps
Business Process Improvement
Voice over IP (VoIP)
Strategic Partnerships
Team Leadership
Infrastructure as a Service (IaaS)
Software as a Service (SaaS)
Data Center Operations
IT Operations
IT Service Management
IT Management
IT Strategy
Cloud Security
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Discover more about IBMWhat is Jason Merchant email address?
Email Jason Merchant at [email protected] and [email protected]. This email is the most updated Jason Merchant's email found in 2026.
How to contact Jason Merchant?
To contact Jason Merchant send an email to [email protected] or [email protected]. (updated on January 18, 2024)
What company does Jason Merchant work for?
Jason Merchant works for IBM
What is Jason Merchant's role at IBM?
Jason Merchant is Leader IaaS Engineering and Operations
What is Jason Merchant's Phone Number?
Jason Merchant's phone (704) ***-*132
What industry does Jason Merchant work in?
Jason Merchant works in the Information Technology & Services industry.
Jason Merchant Email Addresses
Jason Merchant Phone Numbers
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