Jason Mba
Director Of Operations at Frontier Communications | Fort Wayne, Indiana, United States
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As the Director of Operations at Frontier Communications, Jason Mba plays a pivotal role in enhancing operational efficiency and customer satisfaction across multiple service centers. With a keen focus on optimizing design services, remote provisioning, and optical transport, Jason oversees operations in Fort Wayne, IN, Tampa, FL, Rochester, NY, and Charleston, WV. His leadership extends to a diverse team comprising eight direct reports and approximately 100 indirect personnel, where he fosters a culture of collaboration and accountability to meet stringent service level agreements throughout the customer order lifecycle.
Jason's expertise in operations management is complemented by his proficiency in activity-based budgeting, which allows him to pinpoint inefficiencies within production processes. By implementing automation strategies, he not only reduces operational costs but also significantly enhances the overall customer experience. His commitment to continuous improvement is evident in his ability to utilize performance metrics and KPI reporting to drive team performance and operational excellence.
In addition to his technical skills in network engineering and troubleshooting, Jason is a certified Scrum Foundations practitioner, which equips him with agile methodologies to lead cross-functional teams effectively. His passion for leadership development ensures that he nurtures talent within his team, empowering them to achieve their full potential. Through his strategic vision and hands-on approach, Jason Mba is not just managing operations; he is transforming them to meet the evolving demands of the telecommunications industry.
Director Of Operations at Frontier Communications in August 2017 to Present
Manager at Frontier Communications in June 2010 to August 2017
Supervisor at Verizon Business in February 2002 to June 2010
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Strategy
Coaching
Cross-functional Team Leadership
Microsoft Excel
Agile Methodologies
Business Case Preparation
Optical Fiber
Presentations
Key Performance Indicators
Business Continuity
Leadership Development
Activity-Based Management
Operations Management
Performance Metrics
Expense Reduction
Divestitures
Acquisitions
Employee Engagement
Staffing Plans
Performance Management
Communication
Cross-functional Coordination
Analytics
Business Planning
KPI Reporting
Design
Engineering
Analytical Skills
Project Management
Certified Scrum foundations
Telecommunications
Voice over IP (VoIP)
Troubleshooting
Telephony
Ethernet
Team Leadership
Microsoft Office
Process Improvement
Management
Electronics
Network Engineering
Telecommunications Systems
Network Design
Leadership
Budgeting
Business Process Improvement
Business Process
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Discover more about Frontier CommunicationsWhat is Jason Mba email address?
Email Jason Mba at [email protected] and [email protected]. This email is the most updated Jason Mba email found in 2026.
How to contact Jason Mba?
To contact Jason Mba send an email to [email protected] or [email protected].
What company does Jason Mba work for?
Jason Mba works for Frontier Communications
What is Jason Mba's role at Frontier Communications?
Jason Mba is Director Of Operations
What is Jason Mba's Phone Number?
Jason Mba's phone (317) ***-*188
What industry does Jason Mba work in?
Jason Mba works in the Telecommunications industry.
Jason Mba Email Addresses
Jason Mba Phone Numbers
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