Jared Riddle
Senior Director of Operations at Agero, Inc. | Bristol, Tennessee, United States
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As the Director of Operations at Agero, Inc., Jared Riddle plays a crucial role in shaping the strategic direction of Accident Management Operations, overseeing critical areas such as Accident Scene Management (ASM), Vehicle Recovery Management (VRM), and Service Level Management (SLM). With over two decades of expertise in Operations Management and Customer Service, Jared is adept at navigating the complexities of multi-channel Contact Center Operations, which include Phone, Chat, and Email support. His leadership is characterized by a commitment to fostering a culture of growth and performance, ensuring that teams are not only motivated but also equipped to deliver exceptional service.
Jared’s strategic oversight extends across various platforms, managing operations across multiple internal locations and collaborating with Business Process Outsourcing (BPO) partners both domestically and internationally. His ability to leverage Key Performance Indicators (KPIs) enables him to drive operational efficiency and enhance customer retention, ultimately contributing to Agero's profitability. With a strong foundation in Program Management and Account Management, he is skilled at aligning operational goals with business objectives, ensuring that all teams work cohesively towards common targets.
In addition to his operational acumen, Jared is proficient in utilizing tools such as Microsoft Excel to analyze data and inform decision-making processes. His high energy and loyalty to his team create an environment where innovation thrives, and performance is consistently elevated. As he continues to lead Agero’s operations, Jared remains focused on enhancing customer experiences and driving sustainable growth through effective leadership and strategic initiatives.
Senior Director of Operations at Agero, Inc. in September 2024 to Present
Director of Operations at Agero, Inc. in February 2022 to September 2024
Senior Operations Manager at Agero, Inc. in November 2019 to March 2022
Group Operations Manager at Agero, Inc. in May 2018 to November 2019
Operations Supervisor at Agero, Inc. in May 2016 to May 2018
Customer Service Multi-Channel Supervisor at Sprint in January 2015 to February 2016
Contact Center Operations Supervisor at Sprint in January 2013 to January 2015
Back Office Supervisor & Program Manager - Employee Care at Sprint in January 2007 to January 2013
Customer Service Agent & Senior Specialist at Sprint in January 2006 to January 2007
Retail General Manager at Pet Partners in September 2001 to November 2005
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Executive Presentation Skills
Executive Leadership
Customer Service Operations
Continuous Improvement
Call Center Administration
Contact Center Management
Customer Relationship Management (CRM)
Strategic Thinking
Presentations
Emerging Trends
Cost Control
Key Performance Indicators
Business Reviews
Public Speaking
Multi-Store Operations
Advertising
Retail
Commercial Operation
Offshore Outsourcing
Business Process Outsourcing (BPO)
Budgeting
Vendor Management
Strategic Planning
Team Leadership
Leadership
Project Management
Management
Call Centers
Cross-functional Team Leadership
Customer Retention
Process Improvement
Customer Service
Team Building
Customer Experience
Store Management
Retail Category Management
Research
Retail Sales
Telecommunications
Microsoft Office
Visual Merchandising
Microsoft Excel
Sales
Sales Management
Microsoft Word
PowerPoint
Training
English
Windows
Outlook
Customer Satisfaction
Wireless
Merchandising
Program Management
Account Management
Coaching
Mobile Devices
Sales Operations
Business Process Improvement
Contact Centers
Professional Communication
Interpersonal Communication
Communication
Building Trust
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Discover more about Agero, Inc.What is Jared Riddle email address?
Email Jared Riddle at [email protected] and [email protected]. This email is the most updated Jared Riddle email found in 2026.
What is Jared Riddle phone number?
Jared Riddle phone number is +14237480095 and +17813063401.
How to contact Jared Riddle?
To contact Jared Riddle send an email to [email protected] or [email protected]. If you want to call Jared Riddle try calling on +14237480095 and +17813063401. (updated on October 24, 2024)
What is Jared Riddle net worth?
Jared Riddle has an estimated net worth of $150,000 to $249,999
What company does Jared Riddle work for?
Jared Riddle works for Agero, Inc.
What is Jared Riddle's role at Agero, Inc.?
Jared Riddle is Senior Director of Operations
What industry does Jared Riddle work in?
Jared Riddle works in the It Services And It Consulting industry.
Jared Riddle Email Addresses
Jared Riddle Phone Numbers
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