An experienced driven manager who is highly motivated and has vast knowledge of working in the retail industry. As a perfect role model, I am able to; coach, give feedback, build morale, roll out initiatives, and make recommendations on merchandising and product presentation. I am also able to handle high-profile and hands-on management roles that require commercial
An experienced driven manager who is highly motivated and has vast knowledge of working in the retail industry. As a perfect role model, I am able to; coach, give feedback, build morale, roll out initiatives, and make recommendations on merchandising and product presentation. I am also able to handle high-profile and hands-on management roles that require commercial acumen and creative flair. As an exceptional person I am also able to drive brand availability,ensure high performance on all KPI's & am willing to take on board new ideas & adapt them further to make them my own. I am extremely ambitious and passionate about everything I do, and I come from a strong sales and service background that allows me to thrive in any competitive and challenging retail environments. I believe I am now ready and qualified for the next stage in an already hugely successful career and is looking forward to making a significant contribution to any future employer.
Store Manager @ From April 2015 to Present (9 months) Flagship Deputy Manager @ Flagship From September 2013 to April 2015 (1 year 8 months) City Store Manager @ Developing and managing a new City concept with model store status.
Providing exceptional customer service at all times; responding to customer complaints and comments; ensuring standards for quality, customer service and health and safety are met.
Staff retention and reduced staff turnover through consistency of staff management, dealing sensitively with staffing issues and colleague queries.
Interviewing potential staff; conducting appraisals and performance reviews; and providing or organising training and development; resolving health and safety, legal and security issues.
P & L Reporting, budget and financial planning, analysing sales figures and forecasting future sales volumes to maximise profits.
Excellent communication, organisational and influencing skills; updating colleagues on business performance, new initiatives and other pertinent issues. Organising and completing management induction training whilst supporting as a buddy once live in role.
Multi-tasking and prioritising, analysing and interpreting trends to facilitate planning.
Motivating and managing my team and my own workload effectively to meet targets, increase sales and ensure efficiency. Responsible for area card motivation, with 19 stores reporting to myself.
* Managed area card performance to achieve a number 1 ranking in company out of 16 areas.
* International store openings in Abu Dhabi and Dubai.
* Won best of store standards 2012-2013
* Won annual KPI card incentive
* Won best customer service award for Cardiff high street
* Won business cost saving incentive
* Achieved company highest annual loyalty recruitment From September 2010 to September 2013 (3 years 1 month) Flagship Store Manager @ Responsible for managing all operations in a flagship store with "Mega store" status.
Responsible for the daily managing of staff and the assigning of duties.
Managing and motivating staff to increase sales and ensure store efficiency.
Analysing store sales figures.
Developing, researching and implementing marketing strategies.
Maintaining awareness of market trends and monitoring local competitors.
Managing up to 25 members of staff.
Manage budgets and drive KPI's.
Manage and address shrinkage and stock loss.
Maintaining accurate records of all pricings, sales, and activity reports.
Ensuring all corporate and local regulations and procedures are met and complied with. From October 2009 to September 2010 (1 year) Store Manager / Cardiff @ *Responsible for managing multiple stores
*Won the company rocks award for the best annual performance across all KPI's.
*Increased sales by 40% in 3 months when given full responsibility of multiple stores. From 2005 to 2009 (4 years)
Level 3, NVQ management, Level 3 @ JHPWhitchurch High SchoolWhitchurch High SchoolWhitchurch High School Janine Santos is skilled in: Visual Merchandising, Fashion, Merchandising, Retail, New Store Openings, Footwear, Trend, Window Displays, New Store Development, Styling, Store Management, Loss Prevention, Retail Sales, Fashion Design, Profit
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