Janet Rice

Janet Rice serves as the Manager of Customer Services at DSM Chemicals North America, Inc., where she plays a pivotal role in enhancing customer satisfaction and loyalty through her extensive expertise in distribution, transportation, and warehousing. With a strong foundation in sales and marketing, Janet is dedicated to ensuring that customer needs are not only met but exceeded, fostering long-term relationships that drive business success. Her proficiency in SAP OTC (Order to Cash) and PTO (Procure to Order) processes positions her as a key user and business process expert, enabling her to streamline operations across six different business groups within the U.S. and align them with DSM's global standards.

In her current role, Janet is actively involved in several key projects aimed at optimizing supply chain efficiency and improving customer service delivery. She leads initiatives focused on warehouse automation and transportation management, leveraging her knowledge gained from CPIM courses and the International Society for Performance Improvement. Janet's commitment to continuous improvement is evident in her facilitation of training programs, where she empowers teams with essential skills in communication, team building, and change management. Her certifications in hazardous materials handling further underscore her dedication to safety and compliance within the industry.

Janet’s ability to document processes meticulously and her expertise in international trade enhance her effectiveness as a leader in customer services. By fostering collaboration among diverse teams and ensuring that all changes are communicated effectively, she plays a crucial role in driving operational excellence at DSM Chemicals. Her strategic vision and hands-on approach not only contribute to the company’s growth but also set a benchmark for customer service standards in the chemical industry.