Janel Gordon

Q: What is Janel Gordon email address?

Email Janel Gordon at janel.gordon@capitalone.com. This email is the most updated Janel Gordon email found in 2026.

Q: How to contact Janel Gordon?

To contact Janel Gordon send an email to janel.gordon@capitalone.com.

Principal Risk Specialist at Capital One | Chesterfield, Virginia, United States

About Janel Gordon

Janel Gordon is a seasoned professional currently serving as a Senior Operations Coach at Capital One, where she leverages her extensive 17 years of banking experience to drive operational excellence within the Adjustments team. In her role, Janel focuses on process management and people leadership, ensuring that her team not only meets but exceeds performance metrics while maintaining high standards of customer service. Her expertise in risk management and account reconciliation is instrumental in navigating the complexities of back-office operations, allowing her to effectively mitigate risks and streamline processes.

One of Janel's key projects involves the implementation of a comprehensive training program aimed at enhancing the skills of her team members. By fostering a culture of continuous learning, she empowers her colleagues to excel in their roles, particularly in handling escalations and complex customer inquiries. Janel’s recognized strengths in verbal and written communication facilitate effective knowledge transfer, ensuring that her team is well-equipped to tackle challenges head-on.

In addition to her leadership capabilities, Janel excels in analysis and problem-solving, enabling her to identify process inefficiencies and develop innovative solutions that enhance operational workflows. Her commitment to excellence is reflected in her ability to balance the demands of people management with the intricacies of project management, making her a pivotal figure in Capital One's mission to deliver outstanding service and operational efficiency. As she continues to drive impactful changes within her team, Janel remains dedicated to fostering an environment where both employees and customers thrive.

Janel Gordon Work