Jamie Umak

Q: What is Jamie Umak email address?

Email Jamie Umak at jamie.umak@redcross.org. This email is the most updated Jamie Umak email found in 2026.

Q: How to contact Jamie Umak?

To contact Jamie Umak send an email to jamie.umak@redcross.org.

Principal Service Designer (Humanitarian Services, IT Business Systems) at American Red Cross | Washington DC-Baltimore Area

About Jamie Umak

Jamie Umak serves as the Principal Service Designer for Humanitarian Services at the American Red Cross, a pioneering role that underscores her commitment to enhancing user experiences in critical service delivery. With two decades of extensive experience in user, product, and interactive design, Jamie employs a holistic design thinking approach that spans the entire user journey—from initial discovery to final implementation. Her expertise is particularly vital in the context of the flagship app utilized nationally by over 10,000 users, which manages a staggering 600,000 clients and 500,000 cases, facilitating more than $1 million in support and referrals.

In her current role, Jamie is instrumental in strategizing and designing services that address the needs of individuals facing extreme disasters across the United States. By focusing on human-centered design principles, she ensures that the solutions developed are not only functional but also empathetic to the users' experiences. Her work involves journey mapping and quantitative research to identify pain points and opportunities for improvement, ultimately driving business development and enhancing service delivery standards.

Jamie’s proficiency in software and product design, coupled with her strong design management skills, allows her to lead cross-functional teams effectively. She is adept at utilizing tools such as Salesforce to streamline processes and improve client presentations, ensuring that the services provided are both impactful and aligned with organizational goals. Through her innovative approach and dedication to user advocacy, Jamie Umak is setting new standards in service design within the humanitarian sector, making a significant difference in the lives of those affected by disasters.

Jamie Umak Work