Jamie Kulig
Senior Director of Product Management, ITSM at ServiceNow | San Diego County, California, United States
Engage
candidates 10x faster
Enjoy unlimited access and discover candidates outside of LinkedIn
Trusted by 1.4M users from 76% of Fortune 500 companies
The most accurate data ever
CCPA Compliant
GDPR Compliant
150M
Personal Emails
200M
Work Emails
100M
Direct Dials
250M
Professional Profiles
40M
Company Profiles
Find anyone, anywhere
with ContactOut
today
Making remote or global hires?
Connecting
with key decision-makers? We can help.
- 40 emails / month
- 3 phone numbers / month
- Works on standard LinkedIn only
-
Work emails, personal emails,
mobile numbers
No credit card required
As the Senior Director of Product Management for IT Service Management (ITSM) at ServiceNow, Jamie Kulig plays a pivotal role in shaping the future of enterprise service delivery. With a focus on transforming how organizations manage and deliver services, Jamie leads a global, cross-functional program designed to ensure that customers achieve value realization from their ServiceNow solutions. This initiative has not only enhanced customer satisfaction but has also significantly impacted the company’s bottom line, evidenced by an impressive 11 percentage point increase in the Gross Retention Rate, now standing at 95% for a $2 billion portfolio. This translates to a remarkable retention of $215 million, underscoring the effectiveness of Jamie's strategic oversight.
Jamie's expertise in process engineering and optimization has been instrumental in driving business process improvements that align with the evolving needs of modern enterprises. By leveraging data analysis and solution selling techniques, Jamie has successfully guided customers through the complexities of ITSM implementations, ensuring that 85% of clients are realizing value from their solutions within just six months of signing contracts. This proactive approach not only enhances customer engagement but also fosters long-term partnerships, positioning ServiceNow as a trusted advisor in the enterprise cloud space.
With a robust skill set that includes system testing, vendor management, and invoicing, Jamie is adept at navigating the intricacies of service management to deliver tailored solutions that meet specific organizational needs. As ServiceNow continues to empower over 25% of the world’s largest companies, Jamie’s leadership and vision are crucial in driving innovation and operational excellence in service delivery, making a lasting impact on the industry.
Senior Director of Product Management, ITSM at ServiceNow in September 2022 to Present
Director of Product Management, ITSM at ServiceNow in February 2020 to September 2022
Senior Product Manager, ITSM DemoHub at ServiceNow in February 2019 to February 2020
Senior Product Manager, IT Portfolio Demo Data at ServiceNow in March 2018 to February 2019
Hi Global Process Owner/ Senior Product Manager, ITBM at ServiceNow in January 2015 to February 2018
ServiceNow Project Manager & Senior Process Engineer at ShoreTel in April 2014 to January 2015
Manager, Contracts, Billing and Invoices at ShoreTel in April 2012 to April 2014
Chicago Finance Manager at M5 Networks, Inc. in November 2010 to April 2012
Senior Manager, Billing & Collections at Geckotech, LLC in April 2008 to November 2010
Manager, Invoice & Data Migration Project Manager at Relational Funding in September 2000 to April 2002
Assistant Meeting Coordinator at American Academy of Orthopaedic Surgeons in May 1998 to March 2000
See more
See less
ITIL Certified
Process Engineering
Process Management
PMP
Project Management
Change Management
Incident Management
Management
Salesforce.com
Microsoft Excel
Process Optimization
ServiceNow
Data Analysis
PowerPoint
Taxonomy
Analysis
Risk Management
Tableau
Billing Systems
Microsoft Office
Contract Negotiation
Strategic Planning
System Testing
Telecommunications
Asset Management
Unified Communications
VoIP
Team Leadership
Process Improvement
Photoshop
Cloud Computing
Solution Selling
Call Centers
Integration
Customer Satisfaction
Invoicing
Sales Contracts
Vendor Contracts
SaaS
Managed Services
Call Center
CRM
Business Development
Telecommunication Services
Leadership
Strategy
Networking
Vendor Management
Sales
Business Process Improvement
See more
See less
Discover more about ServiceNowWhat is Jamie Kulig email address?
Email Jamie Kulig at [email protected] and [email protected]. This email is the most updated Jamie Kulig email found in 2026.
What is Jamie Kulig phone number?
Jamie Kulig phone number is +17732594646.
How to contact Jamie Kulig?
To contact Jamie Kulig send an email to [email protected] or [email protected]. If you want to call Jamie Kulig try calling on +17732594646. (updated on October 30, 2024)
What company does Jamie Kulig work for?
Jamie Kulig works for ServiceNow
What is Jamie Kulig's role at ServiceNow?
Jamie Kulig is Senior Director of Product Management, ITSM
What industry does Jamie Kulig work in?
Jamie Kulig works in the Software Development industry.
Jamie Kulig Email Addresses
Jamie Kulig Phone Numbers
looking for?
Find personal and work emails for over 250M professionals.
People like Jamie Kulig
Director of Operations at Renewal by Andersen of Northeast PA
Vice President Supporter Growth at Covenant House International
President at Speedworks Investments LLC
Senior Oil and Gas Engineer (Supervisor) at California Department of Conservation
Territory Manager at Shearer Supply, Inc.
President at Chicago Chapter of NATS
Director of Sales at MAS Industries
Off Ice Official at American Hockey League
Accounting Specialist at Sparton Electronics
Partner Account Manager at Arm
Partner at HKA
Co-Founder & Consultant at EatPlayLearn (Full Package Athletics)
Region Director, West at Batteries Plus
CEO and Founder at Soaring Eagles Training
Area Business Manager at Madrigal Pharmaceuticals
Percussion Instuctor at Monarch High School
Branch Manager at Restoration Management Company
Managing Director at PwC
President at Concierge Montana
Registered Respiratory Therapist at Yavapai Regional Medical Center
Show more
Show less