James Lee
Senior Program Manager at The Pokémon Company International | Los Angeles Metropolitan Area
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As a Senior Program Manager at The Pokémon Company International, James Lee plays a pivotal role in enhancing brand loyalty and operational excellence within the gaming industry, particularly in the realms of Support and Safety. With a strong focus on cultivating a welcoming environment for Pokémon fans and players, James is dedicated to fostering partnerships within Organized Play and local communities. His leadership style prioritizes inclusivity and collaboration, ensuring that every voice is heard and valued.
Currently, James is spearheading several key projects aimed at enhancing the player experience through innovative community engagement initiatives. By leveraging his expertise in quality control and data analysis, he meticulously evaluates player feedback and trends to inform strategic decisions that resonate with the global Pokémon community. His proficiency in Agile methodologies allows him to adapt quickly to the dynamic landscape of gaming, ensuring that projects are delivered efficiently while maintaining a high standard of quality.
James's commitment to customer service is evident in his approach to problem-solving, where he employs collaborative solutions to address player concerns and enhance their overall experience. His skills in qualitative research enable him to gain deep insights into player needs, driving initiatives that empower fans and foster a sense of belonging. As he continues to shape a better world through generosity and independence, James remains a dedicated advocate for the Pokémon community, ensuring that every player feels valued and engaged in their journey within this beloved franchise.
Senior Program Manager at The Pokémon Company International in March 2024 to Present
Director of Player Support Operations at thatgamecompany in March 2020 to March 2024
Customer Service Team Manager at Acorns in May 2019 to March 2020
QC Lead & Operations at Riot Games in August 2016 to May 2019
External Services - Quality Analyst at Riot Games in December 2013 to August 2016
Customer Service Representative Tier 3 at Blizzard Entertainment in March 2011 to November 2013
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People Management
Quality Control
Trend Analysis
Data Analysis
Research
Agile Methodologies
Quality Management
Scrum
Project Management
Survey Design
Competitive Analysis
Performance Management
Video Games
Microsoft Office
JIRA
Google Docs
Google Apps
Office 365
Customer Service
People Development
Leadership
Management
Team Leadership
Coaching
Mentoring
Communication
Training
Employee Training
Phone Etiquette
Qualitative Research
Collaborative Problem Solving
Skilled Multi-tasker
Customer Service Management
Team Management
Trend Research
Trello
Google Drive
Web Chat
Ticketing
Collaboration Solutions
Collaborative Leadership
Survey Research
Customer Surveys
Customer-focused Service
Customer Service Operations
Customer Service Representatives
Customer Service Training
Customer Self Service
Global Customer Service
Quality Assurance
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Discover more about The Pokémon Company InternationalWhat is James Lee email address?
Email James Lee at [email protected]. This email is the most updated James Lee email found in 2026.
How to contact James Lee?
To contact James Lee send an email to [email protected].
What company does James Lee work for?
James Lee works for The Pokémon Company International
What is James Lee's role at The Pokémon Company International?
James Lee is Senior Program Manager
What is James Lee's Phone Number?
James Lee's phone (**) *** *** 328
What industry does James Lee work in?
James Lee works in the Entertainment Providers industry.
James Lee Email Addresses
James Lee Phone Numbers
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