James Krick
Director - Digital Workplace Services at The Campbell's Company | Greater Philadelphia
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James Krick serves as the Director of Digital Workplace Services at Campbell Soup Company, where he plays a pivotal role in shaping the IT landscape for a dynamic enterprise of over 10,000 end users. With a robust background in IT services leadership, James is dedicated to delivering cost-effective solutions while ensuring exceptional customer experiences across the organization. His current responsibilities encompass overseeing service delivery operations for the IT Digital Workplace, which includes managing Service Desk Call Centers, Onsite Support Services, and Audiovisual support, as well as spearheading initiatives in End User Education and IT Communications.
James’s expertise in operational management and global strategy is instrumental in driving transformational results within a fast-paced, matrixed environment. He is adept at fostering innovation and building organizational capabilities that enhance IT competitiveness. By leveraging his skills in project management and solution selling, he effectively integrates outsourced services to optimize performance and elevate the overall IT customer experience.
Key projects under his leadership include the implementation of streamlined service delivery processes that enhance user satisfaction and operational efficiency. James is also committed to continuous improvement, regularly assessing service level agreements (SLAs) and identifying opportunities for enhancement. His collaborative approach and strategic vision position him as a valuable partner within Campbell Soup Company, ensuring that the IT Digital Workplace not only meets the current needs of the business but also anticipates future demands in an ever-evolving technological landscape.
Director - Digital Workplace Services at The Campbell's Company in October 2019 to Present
Global IT Digital Workplace Leader at Edwards Lifesciences in May 2017 to September 2019
IBM Mobility & Workplace Services - Global Operations Manager & Transformation Leader at IBM Global Technology Services in January 2015 to May 2017
IBM Mobility & Workplace Services - Global Strategist & Services Manager at IBM Global Technology Services in January 2013 to January 2015
IBM End User Services - US Eastern Region Mgr at IBM Global Technology Services in January 2010 to January 2013
IBM End User Services - Global Integration Mgr at IBM Global Technology Services in January 2005 to January 2010
IBM End User Services - Senior Delivery Manager at IBM Global Services in January 2002 to January 2004
IBM Deskside Support & Asset Management Competency Lead at IBM Global Services in January 1999 to January 2002
IBM IT Support - Service Delivery Manager at IBM Global Services in January 1996 to January 1999
Lucent IT Manager at Lucent Technologies in January 1995 to January 1996
AT&T IT Support at AT&T Network Systems in January 1990 to January 1995
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Kean University, Master’s Degree
Rutgers University, Bachelor's Degree
Rutgers University-New Brunswick, Bachelor’s Degree
University of Wisconsin-Madison, Exchange Program at Ealing University in London
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Outsourcing
Service Delivery
Program Management
IT Service Management
Integration
Management
Business Process Improvement
Technical Support
ITIL
Project Management
Strategy
Cloud Computing
IT Management
Vendor Management
Leadership
Service Desk
Global Delivery
Business Process
End User Training
IT Operations
Business Intelligence
Project Delivery
Performance Management
Change Management
Global Sourcing
Business Operations
Professional Services
Executive Support
PMP
Cross-functional Team Leadership
Sla
Business Transformation
Process Improvement
Service Management
Business Development
Product Management
Operational Reporting
Help Desk Support
Resource Management
Solution Selling
End User Services
Workplace Services
Deskside Support
IT Competitiveness
Vendorization
Metrics / Benchmarking
Mobility Device Support
IMAC Services
Strategic Planning
IT Strategy
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What is James Krick email address?
Email James Krick at [email protected] and [email protected]. This email is the most updated James Krick's email found in 2026.
How to contact James Krick?
To contact James Krick send an email to [email protected] or [email protected]. (updated on January 17, 2024)
What company does James Krick work for?
James Krick works for The Campbell's Company
What is James Krick's role at The Campbell's Company?
James Krick is Director - Digital Workplace Services
What is James Krick's Phone Number?
James Krick's phone (**) *** *** 193
What industry does James Krick work in?
James Krick works in the Food & Beverages industry.
James Krick Email Addresses
James Krick Phone Numbers
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