James Hurst
Vice President Workforce Management at eviCore healthcare | Orlando, Florida, United States
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James Hurst serves as the Vice President of Workforce Management at eviCore Healthcare, where he leverages his extensive 25 years of experience in contact center operations to drive strategic initiatives and optimize workforce efficiency. In his current role, James oversees the design and execution of resource planning strategies that are crucial for enhancing operational performance across both front office and back office functions. His expertise in intraday management, scheduling, short-term forecasting, and performance reporting allows eviCore to maintain high standards of customer satisfaction and operational excellence.
James is particularly focused on implementing and integrating advanced Workforce Management (WFM) solutions, ensuring that organizational design aligns with the company's strategic goals. His leadership in optimizing workforce management imperatives has led to significant improvements in ROI and KPI expectations, particularly through the effective management of both domestic and international operations, including near-shore and off-shore teams. By utilizing tools such as ccSigma and TotalView, he enhances the overall customer experience while ensuring that internal communications are streamlined and effective.
A Six Sigma certified professional, James is adept at applying data-driven methodologies to refine processes and foster a culture of continuous improvement. His strategic communications skills enable him to engage stakeholders at all levels, ensuring that workforce management priorities are aligned with broader organizational objectives. As eviCore Healthcare continues to evolve in a competitive landscape, James Hurst remains a pivotal figure in driving operational success and fostering a high-performance culture within the organization.
Vice President Workforce Management at eviCore healthcare in May 2022 to Present
Sr. Director, WFM Operations at eviCore healthcare in June 2019 to May 2022
Director, Workforce Management at eviCore healthcare in March 2016 to June 2019
Director Workforce Management Operations at Connextions (an Optum Company) in October 2012 to July 2014
Director WFM, Distribution Solutions BPO at Optum in October 2012 to July 2014
Associate Director at Insite Managed Solutions in October 2011 to September 2012
Director, Workforce Management at ACCENT Marketing in January 2006 to March 2011
CSO Manager Workforce Planning at US Cellular in April 2003 to June 2004
Project Manager III at WorldCom in November 1998 to January 2003
Systems and Procedures Analyst at IBM in August 1995 to November 1998
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Call Centers
Workforce Management
Outsourcing
Contact Centers
Process Improvement
Forecasting
Leadership
Vendor Management
Strategic Planning
Team Building
CRM
Call Center
Microsoft Excel
Customer Satisfaction
PowerPoint
Budgets
Operations Management
Cross-functional Team Leadership
ccSigma
Project Management
Business Process Improvement
Customer Service
Change Management
Strategic Communications
Analysis
IEX
Management
Telecommunications
Service Delivery
Customer Experience
Aspect ACD
TotalView
IEX TotalView
Six Sigma
Human Resources
Excel
Organizational Structure
Internal Communications
Avaya Communication Manager
NICE Call Recording
Software Documentation
Yellow Belt
I3
Analytical Skills
Customer Relationship Management (CRM)
Smartsheet
4DX
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Discover more about eviCore healthcareWhat is James Hurst email address?
Email James Hurst at [email protected] and [email protected]. This email is the most updated James Hurst email found in 2026.
What is James Hurst phone number?
James Hurst phone number is +13212055159 and +14076946642.
How to contact James Hurst?
To contact James Hurst send an email to [email protected] or [email protected]. If you want to call James Hurst try calling on +13212055159 and +14076946642. (updated on October 31, 2024)
What is James Hurst net worth?
James Hurst has an estimated net worth of $150,000 to $249,999
What company does James Hurst work for?
James Hurst works for eviCore healthcare
What is James Hurst's role at eviCore healthcare?
James Hurst is Vice President Workforce Management
What industry does James Hurst work in?
James Hurst works in the Hospitals And Health Care industry.
James Hurst Email Addresses
James Hurst Phone Numbers
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