James Fette
Director of Customer Experience Strategy at GitHub | Dallas-Fort Worth Metroplex
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James Fette serves as the Director of Customer Experience Strategy at GitHub, where he leverages over 30 years of extensive expertise in customer experience, strategic planning, and program management to drive transformative initiatives. In his current role, James is at the forefront of establishing a new Customer Experience team, a pivotal move aimed at embedding a customer-centric culture throughout the organization. His leadership is instrumental in implementing customer listening posts and journey mapping, which are critical components for understanding and enhancing the customer journey.
James’s strategic vision is complemented by his adeptness in project planning and process improvement, enabling him to craft and execute programs that not only meet but exceed customer expectations. He is recognized for his ability to build empowered, global teams that thrive on collaboration and innovation, fostering an environment where organizational change is embraced rather than resisted. His focus on continuous improvement positions GitHub to respond dynamically to customer feedback and market shifts, ensuring that the company remains a leader in the tech industry.
In addition to his project management and portfolio management skills, James excels in financial analysis and executive management, providing a holistic approach to customer experience strategy. His commitment to mentoring and coaching emerging leaders within the organization further underscores his dedication to cultivating talent and driving sustainable growth. Through his efforts, James is not just redefining customer experience at GitHub; he is setting a benchmark for excellence in the industry.
Director of Customer Experience Strategy at GitHub in February 2021 to Present
Customer Success Principal, Strategic Accounts at Qualtrics in August 2019 to July 2020
Vice President, Customer Experience at Fidelity Investments in September 2015 to July 2019
Vice President, Strategy and Planning at Fidelity Investments in January 2010 to September 2015
Senior Director, Project Management at Fidelity Investments in January 2003 to January 2010
Vice President, Institutional Client Services at Putnam Investments in January 2000 to January 2003
Manager, Institutional Client Reporting at Montgomery Asset Management in January 1998 to January 2000
Portfolio Accounting Analyst at ERE Rosen Real Estate Securities in January 1997 to January 1998
Transfer Agent Accounting and Control at Wells Fargo in January 1994 to January 1997
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Customer Journey Mapping
Customer Insight
Voice of the Customer
Program Management
Investments
Financial Services
Cross-functional Team Leadership
Project Planning
Process Improvement
Strategy
Project Management
SDLC
Portfolio Management
Strategic Planning
Financial Analysis
Change Management
Leadership
Business Analysis
Vendor Management
Risk Management
Mutual Funds
Business Process Improvement
Leadership Development
Executive Management
Team Building
Customer Experience
Facilitation
Coaching
CX
EX
Motivational Speaking
Mentoring
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Discover more about GitHubWhat is James Fette email address?
Email James Fette at [email protected] and [email protected]. This email is the most updated James Fette email found in 2026.
What is James Fette phone number?
James Fette phone number is +15085961119 and +15082088355.
How to contact James Fette?
To contact James Fette send an email to [email protected] or [email protected]. If you want to call James Fette try calling on +15085961119 and +15082088355. (updated on October 29, 2024)
What company does James Fette work for?
James Fette works for GitHub
What is James Fette's role at GitHub?
James Fette is Director of Customer Experience Strategy
What industry does James Fette work in?
James Fette works in the Software Development industry.
James Fette Email Addresses
James Fette Phone Numbers
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