James Cleckler
I.T. Service Desk Director at Alfa Insurance | Montgomery, Alabama, United States
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James Cleckler serves as the I.T. Service Desk Director at Alfa Insurance, where he leverages over 25 years of extensive experience in the insurance industry to enhance operational efficiency and customer satisfaction. In his current role, James oversees the Service Desk operations, ensuring that Help Desk and Desktop Support teams deliver exceptional service to both internal and external stakeholders. His expertise in IT Service Management (ITSM) tools, particularly LANDesk, allows him to streamline processes and improve incident resolution times, ultimately contributing to a more responsive IT environment.
James is also deeply involved in disaster recovery planning, a critical aspect of maintaining business continuity in the insurance sector. His strategic approach to disaster recovery not only safeguards company assets but also ensures that customer service remains uninterrupted during unforeseen events. His proficiency in Active Directory and asset management further enhances his ability to manage resources effectively, ensuring that the right tools and technologies are in place to support the organization’s goals.
In addition to his technical skills, James is passionate about fostering a culture of continuous improvement and team building. His background as an adjunct college instructor enriches his leadership style, as he prioritizes training and development within his teams. By empowering his staff with the knowledge and skills they need, James has cultivated a high-performing Service Desk that consistently meets the demands of a dynamic insurance landscape. His commitment to customer service excellence and operational integrity positions him as a key player in Alfa Insurance's ongoing success.
I.T. Service Desk Director at Alfa Insurance in October 2013 to Present
I.T. Help Desk Manager at Alfa Insurance in May 2002 to September 2013
Adjunct Instructor at Jeff State Community College in August 2009 to May 2012
Programmer Analyst III at Alfa Insurance in June 1996 to May 2002
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Help Desk Support
LANDesk
Windows
Disaster Recovery
Information Technology
SharePoint
Insurance
Active Directory
Outlook
Customer Service
Access
Visio
Citrix
Computer Hardware
Troubleshooting
Property & Casualty Insurance
Management
Microsoft Office
Microsoft Word
Microsoft Excel
Windows 7
Microsoft PowerPoint
System Administration
IT Operations
IT Management
IT Service Management
Microsoft Access
Team Building
Technical Support
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Discover more about Alfa InsuranceWhat is James Cleckler email address?
Email James Cleckler at [email protected] and [email protected]. This email is the most updated James Cleckler email found in 2026.
What is James Cleckler phone number?
James Cleckler phone number is +12059370503 and +13346125074.
How to contact James Cleckler?
To contact James Cleckler send an email to [email protected] or [email protected]. If you want to call James Cleckler try calling on +12059370503 and +13346125074. (updated on November 04, 2024)
What company does James Cleckler work for?
James Cleckler works for Alfa Insurance
What is James Cleckler's role at Alfa Insurance?
James Cleckler is I.T. Service Desk Director
What industry does James Cleckler work in?
James Cleckler works in the Insurance industry.
James Cleckler Email Addresses
James Cleckler Phone Numbers
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