James Braun
Vice President Quality and Workforce Management at Apria Healthcare | San Antonio, Texas, United States
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James Braun serves as the Vice President of Quality and Workforce Management at Apria Healthcare, where he plays a pivotal role in enhancing the operational efficiency and service quality of the company's service and billing center locations nationwide. With a robust background in contact centers and healthcare, James is adept at implementing enterprise systems and standards that not only meet industry certifications but also drive significant cross-functional process improvements. His leadership is characterized by a commitment to fostering a culture of excellence, ensuring that every team member is aligned with the organization’s mission to deliver high-quality patient, referral, and physician services.
In his current role, James oversees key projects that leverage predictive dialers and advanced workforce management strategies to optimize call center operations. His expertise in program management and team management allows him to effectively lead cross-functional teams, ensuring that operational goals are met while maintaining a focus on quality service delivery. James's experience as a Certified Auditor enhances his ability to implement rigorous quality assurance protocols, which are essential in the highly regulated healthcare environment.
Additionally, as a university instructor of Project Management and Operations Management, James brings an academic perspective to his leadership style, emphasizing the importance of continuous learning and development within his teams. His multifaceted approach not only drives operational success but also cultivates a workforce that is engaged and equipped to meet the evolving challenges of the healthcare industry. Through his strategic vision and hands-on leadership, James Braun is instrumental in positioning Apria Healthcare as a leader in delivering exceptional service in the contact center space.
Vice President Quality and Workforce Management at Apria Healthcare in October 2012 to Present
Director Care Management Center at WellPoint in January 2010 to September 2012
Service Quality Manager at LifeMasters Supported SelfCare in January 2006 to June 2010
Sr Director of Quality Management at PeopleSupport in June 2004 to August 2005
Service Quality and Training Manager at Software Spectrum in May 1998 to October 2003
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Workforce Management
Quality Management
Business Process Improvement
Predictive Dialers
Call Center
Project Management
Customer Service
Management
Cross-functional Team Leadership
Technical Support
Vendor Management
Quality Assurance
Outsourcing
Process Improvement
Six Sigma
Business Analysis
Contact Centers
Program Management
Software Documentation
Team Management
Business Process
Team Leadership
Call Centers
Healthcare
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Discover more about Apria HealthcareWhat is James Braun email address?
Email James Braun at [email protected] and [email protected]. This email is the most updated James Braun email found in 2026.
What is James Braun phone number?
James Braun phone number is +14803475252 and +19493820125.
How to contact James Braun?
To contact James Braun send an email to [email protected] or [email protected]. If you want to call James Braun try calling on +14803475252 and +19493820125. (updated on October 29, 2024)
What is James Braun net worth?
James Braun has an estimated net worth of $150,000 to $249,999
What company does James Braun work for?
James Braun works for Apria Healthcare
What is James Braun's role at Apria Healthcare?
James Braun is Vice President Quality and Workforce Management
What industry does James Braun work in?
James Braun works in the Hospitals And Health Care industry.
James Braun Email Addresses
James Braun Phone Numbers
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