James Baier
Vice President - Center of Excellence at Thriveworks | Greater Asheville
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As the Vice President of the Center of Excellence at Thriveworks, James Baier plays a pivotal role in shaping the customer experience landscape within the organization. With a strong commitment to customer-centric strategies, James leads client-facing teams that are dedicated to guiding individuals toward the mental health support they need. His expertise in Customer Relationship Management (CRM) and strategic planning allows him to implement innovative solutions that enhance customer engagement and retention.
James is currently spearheading several key projects aimed at refining the customer journey. By defining lifecycle stages and identifying critical touchpoints, he ensures that every interaction is meaningful and responsive. His approach includes the creation of listening points that capture customer feedback, enabling Thriveworks to adapt and evolve its services in real-time. As a destroyer of internal boundaries, James fosters a collaborative environment that encourages cross-functional teamwork, ensuring that all departments are aligned in their mission to deliver exceptional service.
His extensive background in information technology and workforce management equips him with the skills necessary to optimize processes and improve operational efficiency. By leveraging multi-channel strategies, James ensures that Thriveworks remains channel agnostic, meeting customers where they are and providing seamless support across various platforms. Under his leadership, the Center of Excellence is not just a hub for best practices but a dynamic engine driving continuous improvement and innovation in customer experience, ultimately leading to higher satisfaction and loyalty among clients.
Vice President - Center of Excellence at Thriveworks in May 2024 to Present
Vice President Customer Experience at PuppySpot in August 2019 to March 2024
Co-Founder | Sales and Marketing at Gezellig Cookies® LLC in April 2015 to April 2020
Strategic Advisor at venVelo in March 2016 to August 2019
Regional Leader - Florida at ReachLocal in February 2019 to July 2019
Vice President Customer Management at TravelClick in October 2013 to April 2015
Co-Owner | Principal CX Consultant at Middle Name Ventures LLC in March 2012 to September 2013
Executive/Head of Workforce Management - Operations at ING Direct - now part of Capital One in February 2011 to March 2012
Executive/Head of Retail Sales | Experience at ING Direct - now part of Capital One in February 2008 to February 2011
Executive/Head of Sales and Service Western Region at ING Direct - now part of Capital One in May 2005 to February 2008
Executive/Head of Sales and Service Strategy at ING Direct - now part of Capital One in June 2002 to May 2005
Senior Consultant | CRM Practice | CX Specialist at Deloitte Consulting in April 2000 to May 2002
IT Project Manager | UAT Manager at ING DIRECT CANADA in March 1999 to April 2000
Operations Leader | Call Center Project Manager | President's Choice Financial startup member at CIBC in July 1987 to December 1998
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Customer Relationship Management (CRM)
Information Technology
Operational Strategy
Customer Experience Design
Commercial Operation
Digital Strategy
Online Advertising
Customer Service Management
E-Commerce
Customer Experience
Call Center
People Management
Strategic Planning
Business Strategy
Sales Management
Business Planning
Strategy Development
Operations Management
Customer Service
Workforce Management
Marketing Strategy
Retail Management
Product Development
Financial Services
Retail Banking
Performance Management
Non-profit Administration
Coaching
Strategy
Management
Call Centers
Training
Business Development
Vendor Management
Cross-functional Team Leadership
Team Leadership
Team Building
Store Management
Leadership
Sales
Risk Management
Project Management
Retail
Banking
Business Analysis
Change Management
Process Improvement
Business Process Improvement
Employee Engagement
Talent Management
Budgets
Telecommunications
Executive Management
Start-ups
Management Consulting
Recruiting
Analytics
Customer Retention
Leadership Development
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Discover more about ThriveworksWhat is James Baier email address?
Email James Baier at [email protected] and [email protected]. This email is the most updated James Baier email found in 2026.
What is James Baier phone number?
James Baier phone number is +14077828335 and +14076375121.
How to contact James Baier?
To contact James Baier send an email to [email protected] or [email protected]. If you want to call James Baier try calling on +14077828335 and +14076375121. (updated on October 29, 2024)
What is James Baier net worth?
James Baier has an estimated net worth of $750,000 to $999,999
What company does James Baier work for?
James Baier works for Thriveworks
What is James Baier's role at Thriveworks?
James Baier is Vice President - Center of Excellence
What industry does James Baier work in?
James Baier works in the Software Development industry.
James Baier Email Addresses
James Baier Phone Numbers
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