I am a highly competent and commercially aware business process and improvement analyst, with personal attributes – of being an excellent listener and having good attention to detail – that are supplemented with strong analytical, numerical and problem solving skills. I have a proven track record of delivering work to a very high standard to the demanding requirements of a wide range of private sector FTSE100 clients, as well as the public sector. I can successfully meet business objectives, solve business problems and drive commercial success through mitigating risk by applying high levels of standardised techniques and methodologies such as 6 Sigma, Agile and Prince2.

Senior Business Analyst @ From October 2015 to Present (3 months) Senior Business Analyst @ From November 2014 to October 2015 (1 year) Business Analyst @ Business Analyst within the Systems and Change division for delivery of the OneMPS Programme. Worked with stakeholders across the organisation to elicit user requirements and define business processes – and then translated them into detailed functional requirements using Enterprise Architect. - Compiled functional and non-functional requirements for a new ITIL compliant IT Service Management System through conducting interviews and review workshops with stakeholders. - Produced an ITT for the procurement of the new Service Desk System to replace Dell KACE - Mapped the end-to-end IT Service Incident process in order to investigate its efficiency. Presented findings which highlighted steps of no value, quick wins and long term improvements to make it more effective. From July 2014 to October 2014 (4 months) Business Analyst @ Analyst for the high profile e-Assessment business unit; responsible for meeting the business needs of both learndirect and its external clients – through effective requirements gathering, BPMN process design & improvement and using BDD and Agile techniques for technical systems analysis & design as part of IT product development. o Compiled business propositions – by conducting requirements workshops with subject matter experts – to meet the HMG e-Assessment Framework bid requirements for the successful contract win. o Procured 3rd party mapping supplier and used software to analyse Test Centre network locations to prove 100% UK & NI coverage – with a 25% reduction in travel time for candidates. o Produced e-Assessment cost model to evaluate the financial viability of the proposed contract response – which included all operational & capital costs, projected cost reductions and profit margin throughout the contract term o Conducted requirements workshops with key senior business stakeholders and used the output to define the configuration needed for the corporate instance of CRM (MS Dynamics) o Kept up to date with new business analysis trends and techniques and contributed to the ongoing improvements of business analysis standards, processes, tools and techniques through knowledge-sharing. o Liaised with senior enterprise architects to produce the high level design of the e-Assessment IT platform, incorporating data models for the bookings & payments solution, reports and data warehousing, CRM and identity & access management o Led the Agile development of the CRM solution for e-Assessment by writing the user stories (with business rules and acceptance criteria) and managing the development sprints – with daily stand-ups, story backlog reviews and iteration planning sessions. o Provided pre-sales support to qualify future bid opportunities to ensure client requirements could be met with existing IT systems and identified where further development would be required. From March 2012 to July 2014 (2 years 5 months) Sheffield, United KingdomBusiness Analysis & Improvement @ Responsible for ensuring the global access circuit budget for Thomson Reuters was met by proactively implementing a number of cost saving and business improvement projects. Thorough end-to-end understanding of the access ordering processes was required in order to assess their risks and issues and then make them more cost-effective. Planned the implementation of these identified changes and led cross-functional teams to deliver them. o Enhanced the internal Access Authorisation Process which resulted in reduced procurement costs of high order value circuits from third party suppliers and delivered documents to train end users. o Created the business case to change the Amend Order Process so that access circuits are also optimised at the time of the order, leading to significant cost savings. From April 2010 to September 2011 (1 year 6 months) London, United KingdomBusiness Analyst @ Bid Support and Analyst for the successful €173m Unilever contract extension. Rigorous analysis produced for both Procurement and Service Design workstreams to look at where cost reductions could be made, whilst protecting profit margins and the tactical implications of changes to Service Level Agreements with third party suppliers. o Presented a commercial evaluation report to bid management detailing the strategic impact of loss of revenue to BT per quarter if the mobility service block was not retained. o Produced response to the GreenIT element of the requirements mandated by Unilever for a successful contract extension bid. From October 2009 to March 2010 (6 months) BT Global Services Graduate Scheme @ • Contract Manager (Atos Origin Ministry of Justice Account) Responsible for ensuring business efficiency on the contract, which included using Business Objects to generate reports that detailed labour and non-labour costs, and reviewing these against the contract P&L. o Rationalised account organisational structure to reduce costs by £10k per month. o Produced a formal Lessons Learnt report for the client following issues with the bandwidth upgrade at a key client site and outlined the remedial actions that had been put in place to prevent a re-occurrence. • Project Manager (Thomson Reuters – DVBPoP to TerraPoP Conversion Programme) Managed the delivery, installation and configuration of the programme proof-of-concept test circuit to the HP Erskine site. This was completed on budget and on time – as agreed with the customer – by managing risks using a RAID log. o Created MS Project Plan to track key milestones and reported on progress to senior management and client. o Effective planning of BT technical resources which ensured engineering documents were produced on time. • Project Leader (FirstGroup IT Stability & Infrastructure Programme) Responsible for owning and managing the Programme Management Office. Was required to adhere to all programme governance requirements providing quality input in a timely manner. o Created and maintained a workspace storage location in Livelink to establish an effective document control process. o Compiled joint [BT and FirstGroup] progress reports on a weekly basis and presented at client meetings. • Programme Management Office (BT Health) Managed the transition of System Engineering Livelink workspaces onto a new standard format for CMMI Level 3 appraisal, nine weeks ahead of schedule. o Agreed strategy with senior management and used MS Project to create a plan detailing milestones and deliverables. o Devised migration maps to capture requirements and agreed them with stakeholders before any transition took place. From September 2007 to September 2009 (2 years 1 month) Sales Consultant @ Member of the Household & Travel Insurance department, required to provide quotations and set up insurance for customers. o Met demanding monthly sales targets whilst ensuring all quotations were legally compliant with Financial Services Authority regulations. o Received Customer Service Award (for the period April ’07 to June ’07) based on feedback from customers. From July 2006 to August 2007 (1 year 2 months)

MEng (Hons) 2:1, Electronic Engineering @ University of Leeds From 2002 to 2006 Jalal Saleem is skilled in: PRINCE2, Six Sigma, Business Analysis, Business Process Improvement, Program Management, MS Project, Change Management, Business Process, Project Planning, Risk Management, Visio, Business Transformation, Management, Agile Methodologies, Cross-functional Team Leadership, Analysis, Procurement, ITIL