Jacob Owens
Executive Director at USAA | San Antonio, Texas, United States
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Jacob Owens is an accomplished Executive Director at USAA, where he leverages nearly two decades of experience in the financial services sector to drive operational excellence and enhance client experiences. In his current role as Operations Executive/Chief of Staff for the Chief Legal Office, Jacob plays a pivotal role in aligning strategic initiatives with organizational objectives, ensuring that the legal operations not only meet regulatory requirements but also contribute to the overall efficiency and effectiveness of the organization.
Jacob's expertise in team leadership and talent management has been instrumental in fostering a culture of high performance within his teams. He is adept at utilizing key performance indicators (KPIs) to measure success and identify areas for improvement, enabling his teams to excel in client service and operational delivery. His strategic planning skills are complemented by his ability to forge strong strategic partnerships, both internally and externally, which enhances collaboration and drives innovation across projects.
Among his key projects, Jacob has led initiatives focused on process re-engineering, streamlining workflows to reduce operational risks and improve service delivery. His commitment to risk management ensures that USAA remains compliant while also safeguarding the interests of its members. With a strong emphasis on communication and leadership, Jacob empowers his teams to embrace challenges and deliver exceptional results. As a forward-thinking leader, he continues to shape the future of USAA's operations, ensuring that the organization remains at the forefront of the financial services industry.
Executive Director at USAA in September 2021 to Present
Director at USAA in March 2018 to September 2021
Executive Director at JPMorgan Chase & Co. in February 1999 to March 2018
E-5 at US Army Texas National Gaurd in June 2000 to June 2009
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Team Leadership
Customer Satisfaction
Performance Metrics
Key Performance Indicators
Customer Support
Budget Management
Strategic Planning
Strategic Partnerships
Business Relationship Management
Talent Management
Leadership Development
Cross-functional Team Leadership
Strategy
Executive Management
Communication
Risk Management
Business Process Improvement
Leadership
Customer Service
Management
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Discover more about USAAWhat is Jacob Owens email address?
Email Jacob Owens at [email protected]. This email is the most updated Jacob Owens email found in 2026.
What is Jacob Owens phone number?
Jacob Owens phone number is +12105879455.
How to contact Jacob Owens?
To contact Jacob Owens send an email to [email protected]. If you want to call Jacob Owens try calling on +12105879455. (updated on November 04, 2024)
What company does Jacob Owens work for?
Jacob Owens works for USAA
What is Jacob Owens's role at USAA?
Jacob Owens is Executive Director
What industry does Jacob Owens work in?
Jacob Owens works in the Financial Services industry.
Jacob Owens Email Addresses
Jacob Owens Phone Numbers
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