Jacob Ofilas
Director of Client Success at UC Santa Barbara | Santa Barbara, California, United States
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Jacob Ofilas serves as the Director of Client Success at UC Santa Barbara, where he leverages his extensive experience in IT management to enhance the user experience for IT support within the College of Letters & Science. With a solid background in the Hospital & Health Care industry, Jacob has transitioned his expertise into the realm of higher education, focusing on creating a seamless and efficient IT service environment. His role involves collaborating with various campus IT teams to establish a standardized and centralized support experience for all UCSB users, ensuring that students and faculty alike receive the highest level of service.
A key aspect of Jacob's work is his commitment to process definition and improvement, utilizing Lean Six Sigma and ITIL methodologies to streamline operations and enhance service delivery. By implementing these frameworks, he has been able to identify inefficiencies and drive continuous improvement in the Service Desk environments he manages. His focus on IT Service Management (ITSM) processes not only optimizes user interactions but also fosters a culture of accountability and excellence within the IT support teams.
In addition to his technical skills, which include web design, content management, and user experience optimization, Jacob's diverse background as a DJ adds a unique dimension to his professional profile. His passion for music production and interactive media informs his creative approach to problem-solving and user engagement. This blend of technical acumen and creative flair positions Jacob as a dynamic leader in the IT landscape at UC Santa Barbara, dedicated to enhancing the overall experience for the university community.
Director of Client Success at UC Santa Barbara in January 2020 to Present
Senior IT Manager - Data Conversion at OCHIN, Inc. in June 2019 to December 2019
Director of IT Operations at Hawaii Health Systems Corporation in January 2019 to June 2019
Director of IT at Golden Shore Medical in September 2017 to January 2019
Sr. Architect - Service Level Management at Molina Healthcare in December 2015 to September 2017
Problem Manager at Molina Healthcare in April 2015 to November 2015
IT Service Desk Supervisor at Molina Healthcare in August 2013 to April 2015
Service Delivery Manager at Molina Healthcare in October 2012 to August 2013
Intranet Application Lead at Molina Healthcare in July 2012 to October 2012
Web Designer / Content Manager at Molina Healthcare in August 2011 to July 2012
Web Developer at Pacific Hospital of Long Beach in April 2010 to July 2011
Label Manager at Go Ventures / Saturday Night Sessions in February 2009 to March 2010
Project Manager at PSPM in February 2004 to October 2008
Business Analyst at First Medical Management/Pacific Hospital of Long Beach in January 2007 to January 2008
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Web Design
Social Media
Music Production
User Interface
Sound Editing
Interactive Media
Photoshop
PowerPoint
Wordpress
CMS
HTML 5
Dreamweaver
Management
WordPress
Marketing
Content Management
User Experience
Social Networking
SharePoint
User Interface Design
Content Strategy
Strategy
Graphic Design
Troubleshooting
Music
Web Applications
Adobe Creative Suite
OS X
CSS
Video Editing
Usability
Web 2.0
Mac
Information Architecture
Online Marketing
Website Development
Web Development
Digital Media
Social Media Marketing
Email Marketing
Creative Direction
SEO
Facebook
Leadership
Adobe Photoshop
Project Management
Product Management
Teamwork
IT Service Management
Operational Excellence
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What is Jacob Ofilas email address?
Email Jacob Ofilas at [email protected]. This email is the most updated Jacob Ofilas email found in 2026.
What is Jacob Ofilas phone number?
Jacob Ofilas phone number is +16262871841.
How to contact Jacob Ofilas?
To contact Jacob Ofilas send an email to [email protected]. If you want to call Jacob Ofilas try calling on +16262871841. (updated on November 04, 2024)
What company does Jacob Ofilas work for?
Jacob Ofilas works for UC Santa Barbara
What is Jacob Ofilas's role at UC Santa Barbara?
Jacob Ofilas is Director of Client Success
What industry does Jacob Ofilas work in?
Jacob Ofilas works in the Higher Education industry.
Jacob Ofilas Email Addresses
Jacob Ofilas Phone Numbers
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