Jack Banks
Senior Manager at Florida Blue | Metro Jacksonville
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Jack Banks is a seasoned professional with over 16 years of distinguished experience in contact center management, currently serving as the Senior Manager of Performance Optimization at Florida Blue. In this pivotal role, Jack is responsible for overseeing a comprehensive suite of programs, products, and tools that are essential for delivering performance reporting, work measurement, activity monitoring, and incentive payouts across the organization. His expertise in operations management and analytical skills allows him to drive significant improvements in performance metrics, ensuring that Florida Blue remains at the forefront of customer service excellence in the healthcare sector.
As the Product Owner of the Service Performance Agile Scrum, Jack has successfully leveraged Agile methodologies to spearhead software development initiatives that enhance operational efficiency and service delivery. His innovative thinking and focused action have led to the implementation of robust performance optimization strategies that align with the company’s overarching goals. By effectively planning and communicating operational initiatives across functional business lines, Jack ensures seamless process alignment that not only boosts team performance but also enhances the overall customer experience.
Jack’s proficiency in call center operations, team management, and the Software Development Life Cycle (SDLC) equips him with a unique skill set that bridges the gap between technology and customer service. His ability to analyze complex data and translate it into actionable insights has been instrumental in driving continuous improvement within the organization. Through his leadership, Jack Banks is not only enhancing the operational capabilities of Florida Blue but also setting a benchmark for performance excellence in the healthcare industry.
Senior Manager at Florida Blue in May 2007 to Present
Manager of WFM Group at AOL in December 2000 to July 2006
Ship Superintendent (Sr Project Manager) at US Navy in March 1999 to December 2000
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Project management
Workforce Management
Service Integration
Call center operations
Lean Six Sigma Green Belt
Operations Management
Process Improvement
Project Management
Quality Assurance
Six Sigma
Call Center
Vendor Management
Business Process Improvement
Team Management
Leadership
Access
Management
Customer Experience
Business Analysis
Performance Management
Training
Call Centers
Data Analysis
Cross-functional Team Leadership
Visio
Team Leadership
Change Management
Team Building
Analysis
Business Process
SharePoint
Customer Satisfaction
SDLC
Outsourcing
CRM
Analytical Skills
Microsoft Access
Customer Relationship Management (CRM)
Contact Centers
Software Development Life Cycle (SDLC)
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Discover more about Florida BlueWhat is Jack Banks email address?
Email Jack Banks at [email protected]. This email is the most updated Jack Banks email found in 2026.
How to contact Jack Banks?
To contact Jack Banks send an email to [email protected]. (updated on November 04, 2024)
What company does Jack Banks work for?
Jack Banks works for Florida Blue
What is Jack Banks's role at Florida Blue?
Jack Banks is Senior Manager
What is Jack Banks's Phone Number?
Jack Banks's phone (**) *** *** 236
What industry does Jack Banks work in?
Jack Banks works in the Insurance industry.
Jack Banks Email Addresses
Jack Banks Phone Numbers
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