Itzik Dembovsky
Global RMA Management at Ceragon Networks | Israel
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Itzik Dembovsky currently serves as the Senior Director of Global RMA Management at Ceragon Networks, where he leverages over two decades of extensive experience in customer support and professional services to drive operational excellence across multiple regions. His role encompasses global oversight of four RMA Repair Centers located in Israel, the USA, the Philippines, and India, where he has implemented strategic initiatives that significantly enhance service delivery and customer satisfaction. Under his leadership, the RMA On Time Delivery (OTD) KPI has soared from a mere 35% to an impressive 95%, a testament to his commitment to operational efficiency and quality service.
Dembovsky's expertise in project management and new product introduction (NPI) has been pivotal in streamlining processes and optimizing resource allocation within the organization. His ability to foster excellent customer relationships and maintain open lines of communication at all levels has not only improved customer engagement but has also enhanced the overall customer experience. By employing coaching and mentoring techniques, he has successfully built high-performing teams that are adept at navigating the complexities of technical training and service delivery.
In addition to his operational achievements, Itzik is well-versed in utilizing CRM software to track customer interactions and feedback, ensuring that Ceragon Networks remains responsive to client needs. His strategic vision and hands-on approach to team building and service delivery continue to position Ceragon as a leader in the telecommunications industry, driving innovation and excellence in customer support.
Global RMA Management at Ceragon Networks in January 2017 to Present
Customer Success & Sales Director - SAP Business One at EMUSE Israel Ltd in January 2015 to January 2016
Director, Global Customer Support Services at Malcam in January 2009 to January 2015
Director, Global Customer Support Services at Personeta in January 2003 to January 2008
Regional Support Director - EMEA Division at Comverse in January 2000 to January 2003
Support Supervisor - American Division (Relocation) at Comverse in January 1998 to January 2000
Account Technical Support Manager - EMEA Division at Comverse in January 1996 to January 1998
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Business Process Improvement
Data Analysis
Customer Advocacy
Business Insights
Support Systems
Collaborative Problem Solving
Technical Support
Operations Management
Technical Services
Install Base
Global Services
Subject Matter Experts
Escalations Management
Key Performance Indicators
Customer Interaction
Agriculture
Troubleshooting
Coaching
Project Management
Customer Satisfaction
CRM
Pre-sales
Telecommunications
Integration
Strategy
Business Development
VAS
Customer Experience
Customer Retention
Technical Training
Product Management
Customer Relationship Management (CRM)
Business Strategy
SLA
Customer Relations
Manufacturing Operations Management
Document Management
Cost Reduction
Team Leadership
Negotiation
Customer Service
Management
Team Building
Team Management
Contract Negotiation
Technical Leadership
Supervisory Skills
Mentoring
New Business Development
Process Improvement
SOW
Drive Change
CRM software
Customer Oriented
Increasing ROI
Quality Improvement
Customer Engagement
Problem Solving
B2C
business development
integration
Telecomunication
Business strategy
Service Delivery
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Discover more about Ceragon NetworksWhat is Itzik Dembovsky email address?
Email Itzik Dembovsky at [email protected]. This email is the most updated Itzik Dembovsky email found in 2026.
How to contact Itzik Dembovsky?
To contact Itzik Dembovsky send an email to [email protected]. (updated on October 31, 2024)
What company does Itzik Dembovsky work for?
Itzik Dembovsky works for Ceragon Networks
What is Itzik Dembovsky's role at Ceragon Networks?
Itzik Dembovsky is Global RMA Management
What is Itzik Dembovsky's Phone Number?
Itzik Dembovsky's phone (**) *** *** 257
What industry does Itzik Dembovsky work in?
Itzik Dembovsky works in the Telecommunications industry.
Itzik Dembovsky Email Addresses
Itzik Dembovsky Phone Numbers
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