Inna Silaban
VP Country Claims and Operations at PT AIG Insurance Indonesia | Indonesia
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Inna Silaban currently serves as the Vice President of Country Claims and Operations at PT AIG Insurance Indonesia, where she leverages her extensive expertise in end-to-end insurance business processes for both Life and General Insurance. With a strong focus on operational excellence, Inna has been instrumental in driving key projects that enhance policy servicing, claims management, and customer engagement. Her role encompasses a broad spectrum of responsibilities, including overseeing the front counters at the head office and branches, managing document workflows, and ensuring seamless policy processing for new business, renewals, and endorsements.
Inna's leadership in the Contact Centre has been pivotal in establishing a robust service and sales framework, which includes a dedicated complaint management unit that prioritizes customer satisfaction. Her strategic oversight extends to the collection processes, where she manages accounts receivable and payable, including reinsurance arrangements, ensuring financial integrity and operational efficiency.
A champion of process improvement, Inna is adept at setting up and monitoring key performance indicators (KPIs) that drive accountability and enhance service delivery. Her proficiency in automated underwriting systems and health insurance further underscores her commitment to innovation in the insurance sector. Through her collaborative approach and strong leadership skills, Inna Silaban continues to make significant contributions to PT AIG Insurance Indonesia, positioning the company as a leader in the competitive insurance landscape.
VP Country Claims and Operations at PT AIG Insurance Indonesia in August 2015 to Present
VP Head of Client & Policy Servicing at PT AIG Insurance Indonesia in October 2014 to July 2015
Head of Claims at PT AIG Insurance Indonesia in February 2014 to September 2014
Head of Health Services at PT. AXA Services Indonesia in July 2013 to January 2014
Head of Operation at AXA Financial Indonesia in January 2010 to June 2013
Head of Operation at PT AXA Life Indonesia in November 2008 to December 2009
Senior Claim Manager at AIA Indonesia in May 2007 to November 2008
Manager – Centralized Underwriting & Policy Servicing Dept at Allianz Life Indonesia in July 2005 to April 2007
Manager - Head of Medical Hotline & Provider Relations Dept at Allianz Life Indonesia in November 2004 to July 2005
Manager - Member of Core Team (6) to develop New System at Allianz Life Indonesia in January 2004 to November 2004
Manager – Claims Management Dept at Allianz Life Indonesia in November 2002 to December 2003
Ast Manager - Head of Administration, Claim,Provider Network & Underwriting Dept at Lippo General Insurance in October 1999 to August 2002
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Insurance Operations
Operations Management
Project Management
Life Insurance
Health Insurance
Underwriting
Automated Underwriting Systems
Claims Management
Contact Center Management
Process Improvement
Business Process Improvement
Claim
Leadership
Sales
Insurance
Risk Management
Management
General Insurance
Financial Risk
Employee Benefits
Claims Handling
High Performer
Personal Development
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What is Inna Silaban email address?
Email Inna Silaban at [email protected] and [email protected]. This email is the most updated Inna Silaban email found in 2026.
How to contact Inna Silaban?
To contact Inna Silaban send an email to [email protected] or [email protected]. (updated on October 29, 2024)
What company does Inna Silaban work for?
Inna Silaban works for PT AIG Insurance Indonesia
What is Inna Silaban's role at PT AIG Insurance Indonesia?
Inna Silaban is VP Country Claims and Operations
What is Inna Silaban's Phone Number?
Inna Silaban's phone (**) *** *** 239
What industry does Inna Silaban work in?
Inna Silaban works in the Insurance industry.
Inna Silaban Email Addresses
Inna Silaban Phone Numbers
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