Howard Sharpley
Vice President of Global Customer Support and Services at Ancestry | Draper, Utah, United States
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As the Vice President of Global Customer Support and Services at Ancestry, Howard Sharpley plays a pivotal role in enhancing the customer experience for millions of users worldwide. With over 25 years of experience in marketing operations and customer service, Howard has established himself as a results-driven leader who excels in fostering innovation and driving operational excellence. His expertise spans various domains, including relationship management, business development, and multi-channel marketing, making him a key asset in Ancestry's mission to connect individuals with their family histories.
In his current role, Howard leads the Global Customer Support and Services teams, focusing on both Member Services and AncestryProGenealogists. His leadership is characterized by a commitment to employee engagement and people development, ensuring that his teams are not only well-equipped to meet customer needs but also motivated to exceed expectations. Under his guidance, Ancestry has implemented cutting-edge customer service strategies that leverage database marketing and vendor management to enhance service delivery and operational efficiency.
Key projects spearheaded by Howard include the optimization of customer support processes through advanced analytics and the integration of feedback mechanisms that allow for continuous improvement. His strategic vision has resulted in improved customer satisfaction scores and a significant increase in retention rates. As a member of the Board of Directors, Howard also contributes to shaping the overall strategic direction of the company, ensuring that customer service remains a top priority in Ancestry's growth trajectory. His ability to present complex ideas clearly and effectively has made him a sought-after speaker in industry forums, where he shares insights on best practices in customer service and operational management.
Vice President of Global Customer Support and Services at Ancestry in May 2019 to Present
Head of Customer and Partner Care at Jet.com/Walmart eCommerce in January 2018 to April 2019
Regional Operations Director - Discover Bank / Direct Deposits at Discover Financial Services in November 2015 to December 2017
Regional Operations Director - Discover Personal Loans at Discover Financial Services in August 2014 to October 2015
Director of Marketing Operations and Leadership Programs at Discover Financial Services in April 2012 to July 2014
Director of Customer Contact Strategy and Optimization at Discover Financial Services in March 2008 to March 2012
Regional Operations Director - Marketing Services at Discover Financial Services in April 2002 to February 2008
Senior Department Manager at Discover Financial Services in May 1999 to March 2002
Business Development Senior Account Executive / Senior Officer at MBNA America (acquired by Bank of America) in January 1996 to April 1999
Southern Region Divisional Business Analyst at MBNA America (acquired by Bank of America) in December 1993 to December 1995
Account Manager/Lead Coordinator/Business Analyst at MBNA America in November 1990 to November 1993
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Strategy
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CRM
Marketing Strategy
Credit Cards
Management
Customer Experience
Call Centers
Business Development
Cross-functional Team Leadership
Financial Services
Customer Service
Project Management
Operations Management
Start-ups
Analysis
Competitive Analysis
Direct Marketing
Customer Retention
Strategic Planning
Team Leadership
Leadership Development
Sales
Team Management
Vendor Management
Segmentation
Finance
Non-profit Board Development
Customer Satisfaction
Executive Management
Communication
Database Marketing
Board of Directors
Multi-channel Marketing
Recruiting
Mergers & Acquisitions
Human Resources
Budgets
Six Sigma
Employee Engagement
Community Engagement
Credit Card Analytics
Strategic Partnerships
Presentations
Lean implementation
Leading Diverse Teams
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Discover more about AncestryWhat is Howard Sharpley email address?
Email Howard Sharpley at [email protected]. This email is the most updated Howard Sharpley email found in 2026.
What is Howard Sharpley phone number?
Howard Sharpley phone number is +12246106193 and +18014034005.
How to contact Howard Sharpley?
To contact Howard Sharpley send an email to [email protected]. If you want to call Howard Sharpley try calling on +12246106193 and +18014034005. (updated on October 31, 2024)
What is Howard Sharpley net worth?
Howard Sharpley has an estimated net worth of $750,000 to $999,999
What company does Howard Sharpley work for?
Howard Sharpley works for Ancestry
What is Howard Sharpley's role at Ancestry?
Howard Sharpley is Vice President of Global Customer Support and Services
Howard Sharpley Email Addresses
Howard Sharpley Phone Numbers
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