Hitarth Shah

Hitarth Shah is a seasoned Senior Technical Program Manager at American Express, specializing in Payment Networks within the Global Merchant Network and Solutions (GMNS) division. With over a decade of experience in the payments industry, Hitarth has established himself as a pivotal leader in driving data-intensive financial software products. His expertise lies in orchestrating complex program deliveries and product integrations that enhance operational efficiency and customer satisfaction.

In his current role, Hitarth has successfully spearheaded high-profile initiatives, including a transformative $34 million fee revenue generation program that not only bolstered profitability but also significantly improved cardmember experiences. His leadership in launching the Charles Schwab Platinum bonus tier and the Marriott Bonvoy co-brand refresh exemplifies his ability to manage cross-platform projects that align with strategic business objectives. Hitarth's proficiency in requirements analysis, software development, and data analytics has been instrumental in optimizing the delivery of innovative solutions that meet the evolving needs of clients and stakeholders.

A key highlight of Hitarth's career is his role in developing an AI/ML platform aimed at enhancing Sales and Client data interactions within the Capital Markets team. This initiative underscores his commitment to leveraging cutting-edge technologies to drive business strategy and improve decision-making processes. With a strong foundation in the Software Development Life Cycle (SDLC) and a keen understanding of electronic trading, Hitarth continues to push the boundaries of what is possible in the payments landscape, making him an invaluable asset to American Express and the broader financial services industry.