Hesham Md
Director Implementation and Training at eDerm Systems | Greater Tampa Bay Area
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Hesham Md currently serves as the Director of Implementation and Training at eDerm Systems, where he leverages his extensive background in medical software and healthcare technology to drive organizational success. With a proven track record in full life cycle project management, Hesham is responsible for overseeing the implementation services and training functions that are critical to the deployment of eDerm's innovative solutions. His role requires a deep understanding of the complexities involved in integrating technology within healthcare settings, ensuring that clients not only adopt the software but also maximize its potential to enhance patient care and operational efficiency.
One of Hesham's key projects includes the development and execution of a comprehensive training program tailored to diverse user groups, from clinicians to administrative staff. This initiative has significantly improved user engagement and satisfaction, as evidenced by the implementation of a customer satisfaction feedback mechanism that captures and analyzes Net Promoter Score (NPS) data. As a Subject Matter Expert (SME) on product implementation processes, Hesham is instrumental in refining these processes to ensure scalability and adaptability in response to evolving market demands.
His strategic thinking and analytical skills enable him to identify opportunities for new product development, while his expertise in customer engagement and service delivery fosters strong relationships with clients. Hesham’s proficiency in tools like Salesforce.com enhances his ability to manage account relationships effectively, ensuring that eDerm Systems remains a leader in the healthcare technology space. Through his multifaceted role, Hesham Md exemplifies a commitment to excellence, driving both customer satisfaction and organizational growth in a rapidly changing industry.
Director Implementation and Training at eDerm Systems in January 2022 to Present
Managing Director Customer Success at Lyris in January 2025 to Present
Operations and Professional Services Consultant at HEBMD Consulting Services in January 2017 to January 2022
Director of Implementation, Strategic Partners at ABILITY Network in January 2016 to January 2017
VP Implementation Services at Nextech Systems in December 2002 to August 2016
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Key Performance Indicators
Capacity Planning
Professional Services
Mitigation Strategies
End User Training
Customer Success
Soft Skills
Onboarding
Customer Satisfaction
Customer Support
Customer Engagement
Interpersonal Skills
Team Motivation
Strategy
Organization Skills
Customer Experience
Analytical Skills
Problem Solving
Service Delivery
Project Management
Strategic Thinking
Customer Service Management
Sales and Marketing
Communication
Management
Sales
Leadership
Training
Customer Service
Marketing
Sales Operations
Salesforce.com
Business Development
Account Management
Strategic Planning
Healthcare
New Business Development
Team Building
Sales Process
Team Leadership
Marketing Strategy
Lead Generation
Sales Management
Customer Relationship Management (CRM)
Professional Mentoring
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Discover more about eDerm SystemsWhat is Hesham Md email address?
Email Hesham Md at [email protected]. This email is the most updated Hesham Md email found in 2026.
How to contact Hesham Md?
To contact Hesham Md send an email to [email protected].
What company does Hesham Md work for?
Hesham Md works for eDerm Systems
What is Hesham Md's role at eDerm Systems?
Hesham Md is Director Implementation and Training
What is Hesham Md's Phone Number?
Hesham Md's phone (**) *** *** 204
What industry does Hesham Md work in?
Hesham Md works in the It Services And It Consulting industry.
Hesham Md Email Addresses
Hesham Md Phone Numbers
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