Heike Faber
Co-Founder at Carepool | Amsterdam, North Holland, Netherlands
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Heike Faber serves as the Design Lead at Vakgroep Ontwerp & UX within the Gemeente Amsterdam, where she leverages over 12 years of diverse experience across the societal sector, corporate landscape, and start-up environments. In her current role, Heike is at the forefront of innovative design strategies, focusing on systemic design, service design, and behavioral design to enhance public services and foster trust between citizens and government.
One of her key projects involves the National Vaccination Program, where she plays a pivotal role in designing user-centric solutions that protect against infectious diseases. This initiative not only showcases her expertise in user experience design (UED) but also highlights her ability to innovate in decision-making processes that impact public health. Heike is passionate about developing frameworks that facilitate transparent communication and trust-building between governmental entities and the communities they serve.
In addition to her project work, Heike is dedicated to coaching and mentoring emerging designers, fostering a culture of creativity and collaboration within her team. She is instrumental in advancing systemic design as a recognized expertise within the organization, ensuring that design thinking principles are integrated into all aspects of service delivery. Her proficiency with tools such as Figma, Solidworks, and Illustrator complements her design research capabilities, allowing her to create visually compelling and functional solutions that resonate with users.
Heike’s portfolio, available at www.heikefaber.nl, reflects her commitment to impactful design and her vision for a more connected and responsive public sector. Through her work, she continues to redefine the role of design in governance, making significant strides toward a more inclusive and innovative future for Amsterdam.
Co-Founder at Carepool in October 2024 to Present
Design lead at Vakgroep Ontwerp & UX at Gemeente Amsterdam, Innovatie in June 2022 to October 2024
Independent product designer at heikefaber.nl in October 2023 to April 2024
Volunteer at Sutter Health hospitals at Sutter Health - Bay Area in November 2023 to March 2024
Service designer at Municipality of Amsterdam, Chief Technology Office - Innovation team at Gemeente Amsterdam, Innovatie in January 2018 to June 2022
Service Designer at Customer Experience department and Young Talent Program at KPN in March 2015 to December 2017
Board member at CX Circle in October 2015 to June 2017
Policy officer Smart Cities at Digitale Steden Agenda in March 2013 to January 2015
Researcher at Twitcident (now PublicSonar) in May 2012 to March 2013
Freelance Designer at heikefaber.nl in March 2009 to March 2013
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Industrial Design
User-centered Design
Graphic Design
Design Thinking
Illustrator
Concept Design
InDesign
Product Design
Interaction Design
Concept Development
3D visualization
Solidworks
Customer Experience
Customer Journeys
Customer Journey Mapping
Service Design
Dutch
Change Management
UX-onderzoek
Gebruikerservaring
Wireframing
User Experience Design (UED)
Visueel ontwerp
Interactie met de gebruiker
Gebruikersscenario’s
Figma
Adobe Creative Suite
Miro
Invision
Designonderzoek
Systeemdenken
Social design
Systemic design
Excel
Flexibele methodiek
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Discover more about CarepoolWhat is Heike Faber email address?
Email Heike Faber at [email protected]. This email is the most updated Heike Faber email found in 2026.
How to contact Heike Faber?
To contact Heike Faber send an email to [email protected]. (updated on October 24, 2024)
What company does Heike Faber work for?
Heike Faber works for Carepool
What is Heike Faber's role at Carepool?
Heike Faber is Co-Founder
What is Heike Faber's Phone Number?
Heike Faber's phone (**) *** *** 217
What industry does Heike Faber work in?
Heike Faber works in the Insurance industry.
Heike Faber Email Addresses
Heike Faber Phone Numbers
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