Heather Symdon
Customer Success Director at LocknCharge | Madison, Wisconsin, United States
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Heather Symdon serves as the Customer Success Director at LocknCharge, where she leverages over 13 years of experience in the Software as a Service (SaaS) industry to enhance customer experiences and drive sustainable growth. In her current role, Heather is instrumental in developing and implementing customer success strategies that not only boost Annual Recurring Revenue (ARR) but also ensure high retention rates. Her innovative approach to problem-solving, combined with a data-driven mindset, allows her to identify customer needs and tailor solutions that foster long-term relationships.
At LocknCharge, Heather leads key projects focused on optimizing the deployment of mobile technology solutions, ensuring that clients receive the highest quality security, charging, and transport solutions for their devices. Her expertise in network security and account management enables her to address complex challenges faced by customers in various sectors, from education to enterprise. By utilizing tools like Salesforce.com, she tracks customer engagement metrics and implements feedback loops that continuously enhance the customer journey.
Heather's energetic attitude and commitment to customer service empower her team to exceed client expectations, making LocknCharge a trusted partner in mobile device management. As the company strives to be recognized globally for its innovation, Heather's leadership in customer success plays a pivotal role in achieving this vision, positioning LocknCharge as a leader in the industry. Her passion for building strong customer relationships and her strategic insights are key drivers of the company's mission to provide unparalleled solutions for managing mobile technology deployments.
Customer Success Director at LocknCharge in November 2022 to Present
Senior Customer Success Manager at findhelp in February 2022 to November 2022
Customer Success Manager at National Decision Support Company in January 2020 to February 2022
Customer Success Director at RevolutionEHR in December 2018 to December 2019
Customer Engagement Marketing Manager at RevolutionEHR in May 2018 to December 2018
Customer Support Manager at RevolutionEHR in March 2014 to May 2018
Customer Service Representative at RevolutionEHR in August 2010 to March 2014
Commercial Account Executive at ADT Security Services in August 2009 to August 2010
Optician/ Technician at Drs. James & Enyart, Optometrists in August 2003 to July 2009
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Software as a Service (SaaS)
Network Security
Customer Retention
Customer Success
Presentations
Customer Service
Account Management
Insurance
Salesforce.com
Sales Management
Contract Negotiation
Training
Leadership
Event Planning
Sales Operations
Microsoft Office
Team Building
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Discover more about LocknChargeWhat is Heather Symdon email address?
Email Heather Symdon at [email protected] and [email protected]. This email is the most updated Heather Symdon email found in 2026.
What is Heather Symdon phone number?
Heather Symdon phone number is +16083341311.
How to contact Heather Symdon?
To contact Heather Symdon send an email to [email protected] or [email protected]. If you want to call Heather Symdon try calling on +16083341311.
What company does Heather Symdon work for?
Heather Symdon works for LocknCharge
What is Heather Symdon's role at LocknCharge?
Heather Symdon is Customer Success Director
What industry does Heather Symdon work in?
Heather Symdon works in the Computer And Network Security industry.
Heather Symdon Email Addresses
Heather Symdon Phone Numbers
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