Heather Neal
Principal Program Manager / Business Analyst at SAP | Ashburn, Virginia, United States
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Heather Neal is a seasoned Senior Program Manager at SAP, where she plays a pivotal role within the ITSM Enablement & Architecture team in Global Cloud Services. With over 20 years of diverse experience in project management, business analysis, and IT service management, Heather has honed her expertise across various sectors, including Technology, Telecommunications, Government, Financial Services, and Healthcare. Her extensive background equips her with a unique perspective on the challenges and opportunities that organizations face in optimizing their IT service delivery.
In her current role, Heather leads significant ServiceNow enhancement projects, driving initiatives such as the rollout of Major Incident Management, the Mobile Application, ServiceNow OnCall, and Digital Portfolio Management (DPM). Her leadership in these projects not only enhances operational efficiency but also aligns with best practices in ITIL and organizational change management. Heather's strategic oversight of the Global Cloud Services (GCS) ServiceNow implementation showcases her ability to capture requirements effectively and manage the rollout of critical ITSM components, including Incident, Problem, Change, Service Request, Knowledge, as well as ITOM functionalities like Event and Configuration Management.
Heather's skill set encompasses project planning, reporting and analysis, and business process improvement, making her a key asset in driving software project management initiatives. Her commitment to performance analytics and process optimization ensures that SAP remains at the forefront of IT service management innovation. As she continues to lead transformative projects, Heather is dedicated to fostering a culture of continuous improvement, enabling teams to deliver exceptional service and value to clients worldwide.
Principal Program Manager / Business Analyst at SAP in September 2015 to Present
Senior Project Manager at Hewlett-Packard Enterprise Services, Public Sector in September 2011 to September 2015
Career Break for Children at Home in November 2008 to August 2011
Software Asset Optimization Program Manager at IBM, Qwest Account in January 2007 to October 2008
Business / Resource Analyst / Project Manager at IBM, Qwest Account in March 2000 to January 2007
Control Unit Design Engineer at IBM Printing Systems Division in May 1999 to March 2000
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Project Planning
Business Strategy
Business Planning
Business Transformation
Strategic Communications
Process Engineering
Third-Party Vendor Management
Vendor Partnerships
Service-Level Agreements (SLA)
Metrics Reporting
Metrics
Reporting
Reporting & Analysis
Visual Communication
Corporate Communications
Communication
Written Communication
Internal Communications
Professional Communication
Oral Communication
Training Delivery
Organizational Development
Organizational Leadership
Organizational Charts
Organizational Change Management
Leading Positive Change
Organizational Culture
Culture Change
IT Management
IT Operations Management
Global IT Operations
Business Service Management
ITIL Certified
ITIL Process
Operations Management
Release Management
Microsoft Excel
Team Leadership
Team Management
Organization Skills
Business Process Improvement
PMP
Business Process
Project Management
PMO
Business Analysis
Resource Management
ITIL
MS Project
Vendor Management
IT Strategy
Management
Data Analysis
Project Portfolio Management
IT Service Management
Leadership
Integration
Requirements Analysis
Service Management
Service Delivery
SDLC
Human Resources
Project Delivery
Outsourcing
Training
Budgets
Analysis
Forecasting
Databases
Software Project Management
Infrastructure Planning
Data Center Operations
Disaster Recovery
SOW
Program Management
Change Management
Project Management Office (PMO)
Software Development Life Cycle (SDLC)
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Discover more about SAPWhat is Heather Neal email address?
Email Heather Neal at [email protected]. This email is the most updated Heather Neal email found in 2026.
How to contact Heather Neal?
To contact Heather Neal send an email to [email protected]. (updated on September 13, 2024)
What company does Heather Neal work for?
Heather Neal works for SAP
What is Heather Neal's role at SAP?
Heather Neal is Principal Program Manager / Business Analyst
What is Heather Neal's Phone Number?
Heather Neal's phone (703) ***-*375
What industry does Heather Neal work in?
Heather Neal works in the Software Development industry.
Heather Neal Email Addresses
Heather Neal Phone Numbers
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