Heather Jones
Customer Success Manager at Microsoft | Reading, England, United Kingdom
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Heather Jones is a Senior Customer Success Manager at Microsoft, where she leverages over two decades of experience to drive impactful digital transformations for large enterprise customers. In her current role, Heather is at the forefront of developing and implementing adoption programs that not only enhance technology utilization but also foster a culture of empowerment among employees. Her expertise in change management, bolstered by her certification as a Prosci Certified Change Practitioner, allows her to effectively guide organizations through the complexities of digital change, ensuring that both technology and people are aligned for success.
At Microsoft, Heather is actively involved in key projects that focus on collaboration solutions and the integration of artificial intelligence into business processes. She understands that a happy and empowered workforce is essential for maximizing productivity and creativity, which ultimately translates into improved customer experiences. By championing the use of Microsoft products and solutions, she helps organizations unlock the full potential of their technology investments, driving tangible business benefits.
Heather's passion for solution selling is evident in her ability to tailor strategies that meet the unique needs of each client. She excels in fostering collaboration and communication across teams, ensuring that employees have the information and resources they need to thrive. As the industry continues to evolve rapidly, Heather remains committed to staying ahead of trends in search engine technology and AI, positioning her clients for success in an increasingly competitive landscape. Through her dedication and expertise, Heather Jones is not only transforming businesses but also empowering individuals to represent their organizations with confidence and creativity.
Customer Success Manager at Microsoft in October 2017 to Present
Services Specialist Solution Sales at Microsoft in March 2015 to October 2017
Principal Engagement Manager at Microsoft in November 2010 to March 2015
Resource Manager at Microsoft in January 2007 to November 2010
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Technology Change Management
Customer Success
Project Delivery
Internal Communications
Account Management
Microsoft Copilot
Cloud Computing
Professional Services
Change Management
Customer Satisfaction
Collaboration Solutions
Solution Selling
Microsoft Products
Microsoft Teams
Network Administration
Search Engine Technology
Generative AI
Artificial Intelligence (AI)
ChatGPT
Chatbots
Microsoft Search
Artificial Intelligence for Business
Microsoft 365
Computer Ethics
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Discover more about MicrosoftWhat is Heather Jones email address?
Email Heather Jones at [email protected]. This email is the most updated Heather Jones email found in 2026.
How to contact Heather Jones?
To contact Heather Jones send an email to [email protected]. (updated on October 31, 2024)
What company does Heather Jones work for?
Heather Jones works for Microsoft
What is Heather Jones's role at Microsoft?
Heather Jones is Customer Success Manager
What is Heather Jones's Phone Number?
Heather Jones's phone +44 ** **** *893
What industry does Heather Jones work in?
Heather Jones works in the Software Development industry.
Heather Jones Email Addresses
Heather Jones Phone Numbers
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