PMP certified project manager having more than 9.5 years of valuable experience in the Insurance domain & 6+ years in implementation of different CRM products. • Currently handling consulting assignments for Microsoft Dynamics CRM in varied domains. Have been involved in the full life cycle of software development, analysing customer requirements, mapping business processes against MS CRM processes, customization & implementation of custom design solutions in MS CRM • Global exposure in Software development, design and integration across diverse domains • Exposure in rolling out applications for a Insurance Start up. Have hands on experience in full life cycle development covering most of the insurance functions like Lead Management, New Business Processing, Renewals Processing, Cash Management, Sales Reporting, Incentive & Commissioning, Dialer, Online Sales Portals and CRMs for various channel partners Specialties: Microsoft Dynamics CRM 2013 (Microsoft Certified Professional)

Solution Architect @ From June 2015 to Present (7 months) Mumbai Area, IndiaChief Manager - IT @ 1) Leading multidisciplinary teams to deliver complex projects on-time and on-budget 2) Designing core insurance applications for start-up organization 3) Optimizing technology to serve business processes and organizational objectives 4) Managing large projects spanning across multiple global geographies 5) Implementation of various applications covering most of the insurance functions like Lead Management, New Business Processing, Renewals Processing, Cash Management, Sales Reporting, Incentive & Commissioning, Dialer, Online Sales Portals and CRMs for various channel partners From January 2010 to May 2015 (5 years 5 months) Business Analyst @ Worked on Dotsphere(Aviva customized version of Imaging & Workflow document workflow management software). As Business Systems Analyst, was responsible for all Dotsphere projects as project manager. Have been successful in taking them to logical closures and ensured end-to-end delivery well within specified timeframes and meeting quality expectations. From September 2007 to January 2010 (2 years 5 months) Executive Trainee @ Worked as part of zonal operations team (North Zone) based out of New Delhi, was responsible for managing Zonal Claims & Zonal Persistency. Consistently achieved the stipulated TATs & SLAs for Claims settlement. Managed team of 3 resources & external vendors. Have conducted numerous training sessions for sales team for imparting the knowledge about persistency & assisted the team during year end to achieve the qualifying persistency levels. From May 2006 to September 2007 (1 year 5 months)

PGDBM @ LBSIM From 2004 to 2006 Bachelor of Commerce (B.Com.) @ Delhi University From 2000 to 2003 Delhi Public School, Korba From 1986 to 2000 Hardwari Sarna is skilled in: Requirements Analysis, Team Management, Project Management, ERP, MIS, Vendor Management, Insurance, New Business Development, Change Management, User Acceptance Testing, Performance Appraisal, Underwriting, Process Management, ITIL, Business Analysis, Analysis, Relationship Management