I am currently working as an IT Service Manager, having spent the past 4 years working in various relationship positions. I have been an IT Service Delivery Manager for over 2 years. I have strong strategic and client management skills developed both my current and previous positions. Specialties: • IT Service Management • Service Reviews • Documentation creation and development • Manage SLA’s / KPI's • Health / Education / Public Sector industry / Banking / Enterprise • Escalation management • Recruitment strategy • Forecasting • Brand awareness • Social media • Assessment centres • Workshops • End to end recruitment management • Market information / analysis • Internal / external recruitment • ‘Added value’ service • Campaign Management • Project Management • Client Needs Analysis Projects

Service Delivery Manager @ From January 2015 to Present (11 months) Service Delivery Manager @ From August 2012 to December 2014 (2 years 5 months) Resourcing Business Executive @ From August 2010 to July 2012 (2 years) Senior Internal IT Recruitment Consultant @ From November 2008 to August 2010 (1 year 10 months) Senior Consultant @ From May 2005 to October 2008 (3 years 6 months)

Hannah Matthews is skilled in: Recruitment/Retention, Business Relationship Management, Strategic Planning, ITO, BPO, Resourcing, Recruitment, Campaign Management, Project Management, Client Management, Risk aware, Recruiting, CRM, IT Service Management, Organizational Development