Gregory Pierre Gilles

CEO,Head Operations Manager at The Connection Contact Center(HAITI) | Santo Domingo Este, Santo Domingo, Dominican Republic

About Gregory Pierre Gilles

Gregory Pierre Gilles is a dynamic leader in the outsourcing and offshoring industry, currently serving as the CEO and Head Operations Manager at The Connection Contact Center in Haiti. With a robust background as a Support Specialist, Gregory has cultivated a wealth of expertise in customer satisfaction, call center operations, and business development. His educational foundation in telecommunications from Centu (Centro de Tecnologia Universal) has equipped him with the technical acumen necessary to navigate the complexities of the BPO landscape.

Under Gregory's leadership, The Connection Contact Center has embarked on several key projects aimed at enhancing customer experience and operational efficiency. His strategic initiatives focus on leveraging advanced technologies and data analytics to optimize call center performance, ensuring that clients receive unparalleled service. Gregory's commitment to team building and leadership has fostered a collaborative work environment, empowering employees to excel in their roles and contribute to the center's success.

In addition to his operational responsibilities, Gregory is a skilled public speaker and trainer, frequently sharing insights on best practices in customer service and project management. His proficiency in Hubspot CRM and remote device management further enhances his ability to streamline processes and drive business growth. As an Independent Business Owner and freelancer, Gregory continues to explore innovative solutions that address the evolving needs of clients in a competitive market. His dedication to excellence and passion for the industry position him as a key player in shaping the future of contact center operations in Haiti and beyond.

Gregory Pierre Gilles Work

CEO,Head Operations Manager at The Connection Contact Center(HAITI) in April 2017 to Present

Customer Care Director at Heyseller PAY in May 2022 to Present

Remote Management for Samsung Canada at Alorica in December 2010 to December 2017

Gregory Pierre Gilles Education

HaïtiTech(Centre de Formation Technique et Professionnelle), Tech in Telecom, January 2004 to January 2006

Centu(centro de tecnologia universal), Software, January 2011

Centu(centro de tecnologia universal), Basic Computer Skills, January 2008 to January 2009

Gregory Pierre Gilles Skills

Customer Satisfaction

Technical Support

Call Centers

Frequently Asked Questions about Gregory Pierre Gilles

What is Gregory Pierre Gilles email address?

Email Gregory Pierre Gilles at [email protected] and [email protected]. This email is the most updated Gregory Pierre Gilles's email found in 2024.

What is Gregory Pierre Gilles phone number?

Gregory Pierre Gilles phone number is +50932371170.

How to contact Gregory Pierre Gilles?

To contact Gregory Pierre Gilles send an email to [email protected] or [email protected]. If you want to call Gregory Pierre Gilles try calling on +50932371170.

What company does Gregory Pierre Gilles work for?

Gregory Pierre Gilles works for The Connection Contact Center(HAITI)

What is Gregory Pierre Gilles's role at The Connection Contact Center(HAITI)?

Gregory Pierre Gilles is CEO,Head Operations Manager

What industry does Gregory Pierre Gilles work in?

Gregory Pierre Gilles works in the Information Technology & Services industry.