Gregory Kelly
Sr, Manager, Technical Support, Mainframe Lead at Broadcom Inc. at Broadcom Inc. | Myrtle Beach, South Carolina, United States
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Gregory Kelly is a seasoned Senior Manager at Broadcom Inc., where he plays a pivotal role in leading technical support for a substantial portfolio of mainframe products valued at over $208 million. With extensive experience in the mainframe computer software industry, Gregory has honed his expertise in business processes, systems management, and IT service management, making him a key asset to the organization. His leadership skills are complemented by a strong technical foundation, underscored by a Certificate in Computer Programming from Computer Tech, which enables him to bridge the gap between technical support and customer satisfaction effectively.
In his current role, Gregory oversees the full spectrum of mainframe support services, ensuring that clients receive top-tier assistance and solutions tailored to their unique needs. His proficiency in REXX programming, virtualization, and storage management allows him to address complex technical issues swiftly and efficiently. Gregory is also instrumental in driving service delivery improvements and enhancing the overall customer experience through strategic initiatives and best practices in service management.
Key projects under his leadership include the implementation of innovative support frameworks that streamline processes and reduce resolution times, ultimately boosting customer satisfaction and loyalty. His commitment to professional services and continuous improvement has positioned him as a thought leader within the organization, fostering a culture of excellence in technical support. As Gregory continues to navigate the evolving landscape of mainframe technology, his insights and strategic vision will undoubtedly contribute to Broadcom's ongoing success in delivering high-quality solutions to its clients.
Sr, Manager, Technical Support, Mainframe Lead at Broadcom Inc. at Broadcom Inc. in April 2020 to Present
Sr, Technical Support Manager at Broadcom Inc. in January 2020 to April 2020
Technical Support Manager at Broadcom Inc. in November 2018 to January 2020
Director, Customer Support at CA Technologies in March 2018 to November 2018
Manager Customer Support at CA Technologies in September 1996 to June 2004
Support Engineer/Team Lead at CA Technologies in August 1995 to August 1996
Support Engineer at Legent Corp in August 1991 to August 1995
Asst. Officer, Systems Programming (R&D) at Mellon Bank in August 1989 to August 1991
Systems Programmer at Mellon Bank in August 1984 to August 1989
R&D Engineer at Mellon Bank in August 1979 to August 1984
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Computer Tech, Certificate IS, January 1978 to January 1979
Altoona Area High School, Diploma, January 1974 to January 1978
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Enterprise Software
ITIL
SaaS
Cloud Computing
IT Service Management
REXX
Pre-sales
Service Management
Service Desk
Service Delivery
Security
Virtualization
Leadership
Storage
Mainframe
Technical Support
Testing
Systems Management
Professional Services
Integration
Management
Business Process
Software as a Service (SaaS)
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Discover more about Broadcom Inc.What is Gregory Kelly email address?
Email Gregory Kelly at [email protected], [email protected] and [email protected]. This email is the most updated Gregory Kelly's email found in 2026.
What is Gregory Kelly phone number?
Gregory Kelly phone number is +1.4122784547 and 6104517803.
How to contact Gregory Kelly?
To contact Gregory Kelly send an email to [email protected], [email protected] or [email protected]. If you want to call Gregory Kelly try calling on +1.4122784547 and 6104517803.
What company does Gregory Kelly work for?
Gregory Kelly works for Broadcom Inc.
What is Gregory Kelly's role at Broadcom Inc.?
Gregory Kelly is Sr, Manager, Technical Support, Mainframe Lead at Broadcom Inc.
What industry does Gregory Kelly work in?
Gregory Kelly works in the Information Technology & Services industry.
Gregory Kelly Email Addresses
Gregory Kelly Phone Numbers
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