Gregory Jr

Q: What is Gregory Jr email address?

Email Gregory Jr at gregory.jr@verizon.com. This email is the most updated Gregory Jr email found in 2026.

Q: How to contact Gregory Jr?

To contact Gregory Jr send an email to gregory.jr@verizon.com. (updated on October 29, 2024)

Senior Manager at Verizon | Greater Syracuse-Auburn Area

About Gregory Jr

Gregory Jr. is a seasoned Senior Manager at Verizon, bringing over 22 years of extensive experience in call center leadership and technical support. Currently, he spearheads a dynamic team of 96 agents and 6 supervisors, focusing on enhancing the customer journey for government subsidy programs. His role is pivotal in ensuring that these programs not only meet compliance standards but also deliver exceptional service to customers. Gregory's leadership style emphasizes building cohesive teams that thrive on collaboration and shared goals, which has been instrumental in achieving operational excellence.

In addition to overseeing the customer service agents, Gregory manages a dedicated Compliance team responsible for the administration of Verizon's Fios department subsidy programs. His expertise in Enterprise Risk Management and Legal Compliance ensures that all operations align with regulatory requirements while maintaining a high level of customer satisfaction. By fostering strong cross-functional relationships, Gregory effectively bridges the gap between various departments, enhancing communication and streamlining processes.

Key projects under Gregory's leadership include the implementation of innovative training programs aimed at improving agent performance and customer interaction quality. His commitment to People Management and Employee Relations has resulted in a motivated workforce that consistently meets and exceeds performance metrics. Gregory’s strategic approach to Operations Management not only drives efficiency but also cultivates a culture of accountability and excellence within his teams. As a forward-thinking leader, he remains dedicated to leveraging his skills in Compliance Management and Team Building to further elevate Verizon’s service offerings and customer experience.

Gregory Jr Work