Gregory Goetz

Gregory Goetz serves as the Vice President of Hardware Operations at 12 Points Consulting, where he plays a pivotal role in ensuring exceptional customer satisfaction within the hardware and installation department. With a strong focus on the hospitality industry, Gregory leverages his extensive expertise in engineering support and operations management to drive key projects that enhance productivity and streamline service delivery for hotels. His commitment to delivering responsive service solutions has positioned him as a trusted partner for clients seeking to optimize their communications infrastructure.

Under Gregory's leadership, the hardware operations team is dedicated to achieving critical outcomes for clients, including increased productivity, enhanced customer service, and reduced overall costs. By implementing innovative strategies and solutions, Gregory helps hotels generate more revenue through effective resolutions to their operational challenges. His hands-on approach and keen understanding of hospitality management enable him to identify opportunities for improvement, ensuring that clients not only meet their immediate needs but also position themselves for long-term success.

As a highly motivated self-starter, Gregory excels in team leadership, fostering a collaborative environment that empowers his team to deliver top-notch service. His proficiency with Mitel 200 systems and deep knowledge of front office operations further enhance his ability to provide tailored solutions that resonate with the unique demands of the hospitality sector. For hotels seeking to elevate their service departments and achieve operational excellence, Gregory Goetz is the go-to expert at 12 Points Consulting, ready to transform challenges into opportunities.