Greg Meares
Managing Director at CallCenterBestPractices.com | Beaufort, North Carolina, United States
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Greg Meares serves as the Managing Director at CallCenterBestPractices.com, where he leverages his extensive expertise in customer experience and contact center operations to drive transformational change within the industry. With a passion for sales and service leadership, Greg is dedicated to enhancing performance management strategies and integrating innovative technologies that elevate the customer service experience. His role involves not only the development of actionable tools and tactics for call center leaders but also the cultivation of high-performing teams across multi-site locations.
Under Greg's guidance, CallCenterBestPractices.com has embarked on key projects aimed at redefining operational excellence in contact centers. He has spearheaded initiatives focused on workforce management and customer retention, ensuring that call center managers and supervisors are equipped with the necessary skills to boost team performance and engagement. By implementing consistent execution of operational objectives, Greg fosters a culture of continuous improvement that resonates throughout the organization.
Greg’s leadership style emphasizes coaching and mentorship, empowering teams to achieve exceptional results. His commitment to creating an environment where employees feel valued and motivated has proven instrumental in driving customer satisfaction and loyalty. With a proven track record of success, Greg Meares continues to be a pivotal figure in the call center industry, championing best practices that not only enhance operational efficiency but also enrich the overall customer journey.
Managing Director at CallCenterBestPractices.com in June 2008 to Present
Managing Partner at Transformational Leadership Development in January 2015 to Present
Vice President Operations / Call Center Consultant at Performance Connections Inc in December 2011 to Present
Senior Consultant at The LoBue Group in May 2013 to May 2015
Senior Consultant at Crescendio, LLC in October 2012 to May 2013
Global Call Center Command Leader - Inside Sales / Project Management at Avaya in October 2010 to December 2011
SVP Call Center Operations at Vector BPO in September 2009 to October 2010
Managing Director of Call Center Operations at Results Customer Solutions in June 2004 to September 2009
Vendor Management/Operations - Call Center Outsource Partner Management at Circuit City in January 2007 to January 2009
Director of Call Center Operations at Earthlink in May 2003 to June 2004
VP of Call Center Operation at TCIM in January 2001 to January 2003
Site Director Call Center Operations and Account Managment at APAC in January 1997 to January 2001
Call Center Operation Manager at Sylvan Prometrics in January 1996 to January 1997
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Call Centers
Vendor Management
Outsourcing
Customer Satisfaction
Customer Experience
Business Development
Performance Management
Call Center
Telecommunications
Account Management
CRM
Customer Retention
BPO
Contact Centers
Sales
Process Improvement
Workforce Management
Strategic Planning
Recruiting
Sales Operations
Operations Management
Telemarketing
Business Process Improvement
VoIP
Human Resources
Sales Management
Analytics
Business Process
Avaya
Management
Leadership
Team Building
Training
Cross-functional Team Leadership
Team Leadership
Team Management
Lead Generation
Executive Management
Coaching
Call center start-up
IVR
Contact Center Operations
Up-selling
Inbound Marketing
Hosted Voice
New Business Development
Call Center Leader
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Discover more about CallCenterBestPractices.comWhat is Greg Meares email address?
Email Greg Meares at [email protected]. This email is the most updated Greg Meares email found in 2026.
What is Greg Meares phone number?
Greg Meares phone number is +19036511231 and +14696671831.
How to contact Greg Meares?
To contact Greg Meares send an email to [email protected]. If you want to call Greg Meares try calling on +19036511231 and +14696671831.
What is Greg Meares net worth?
Greg Meares has an estimated net worth of -$2,499 to $2,499
What company does Greg Meares work for?
Greg Meares works for CallCenterBestPractices.com
What is Greg Meares's role at CallCenterBestPractices.com?
Greg Meares is Managing Director
What industry does Greg Meares work in?
Greg Meares works in the Business Consulting And Services industry.
Greg Meares Email Addresses
Greg Meares Phone Numbers
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