Greg Mcclain
Enterprise Support Director at Dell at Dell Inc | Liberty Hill, Texas, United States
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Greg McClain serves as the Enterprise Support Director at Dell Inc., where he leverages over 20 years of extensive experience in managing large-scale operations across various sectors, including Client and Enterprise Support, Maintenance, and Deployment services. In his current role, Greg leads a dynamic organization of over 700 employees, focusing on delivering exceptional Support and Deployment services for Server, Storage, Networking, and Software solutions. His strategic oversight ensures that Dell maintains its reputation for excellence in customer service and operational efficiency.
Greg's expertise in Business Process Improvement (BPI) has been instrumental in driving operational efficiencies within his team. By fostering organizational alignment and accountability, he has successfully implemented innovative strategies that enhance service delivery and optimize resource allocation. His strong background in ITIL practices allows him to streamline processes, ensuring that the organization meets and exceeds service level agreements while maintaining high customer satisfaction.
In addition to his operational acumen, Greg is adept at vendor management and has a proven track record of building strong partnerships with third-party providers. His proficiency in tools such as Salesforce.com and VMware complements his ability to analyze business needs and implement effective solutions. Known for his talent in attracting and nurturing top talent, Greg has built outstanding management teams that are committed to excellence and continuous improvement. As he continues to lead Dell's Enterprise Support initiatives, Greg remains focused on driving innovation and delivering unparalleled value to customers in an ever-evolving technology landscape.
Enterprise Support Director at Dell at Dell Inc in October 2007 to Present
Enterprise Support and Remote Services Director at Dell Inc in March 2012 to Present
Global Command Centers Director at Dell Inc in May 2015 to Present
Support Services Senior Manager at Dell Inc in December 2003 to October 2007
Senior Operations Manager at Dell Inc in August 1999 to November 2003
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Enterprise Storage
Technical Support
Enterprise Software
Enterprise Services
Call Center Development
Infrastructure Capacity Planning
Strategic Leadership
Technical Leadership
Large Group
Operations Management
Employee Management
Computer Maintenance
Remote Deployment & Consulting
ITIL
Data Center
Hyper-V
Virtualization
PMP
Call Center
Project Management
Business Analysis
Six Sigma
Customer Experience
Business Process Improvement
Requirements Analysis
Service Delivery
Disaster Recovery
Cloud Computing
Leadership
Servers
Program Management
Business Intelligence
Storage
IT Service Management
SaaS
Storage Area Networks
Vendor Management
Salesforce.com
Management
Professional Services
VMware
Team Leadership
Change Management
Hardware
Pre-sales
VoIP
Process Improvement
Infrastructure
Account Management
Call Centers
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What is Greg Mcclain email address?
Email Greg Mcclain at [email protected]. This email is the most updated Greg Mcclain email found in 2026.
What is Greg Mcclain phone number?
Greg Mcclain phone number is +12108675150 and +15124260410.
How to contact Greg Mcclain?
To contact Greg Mcclain send an email to [email protected]. If you want to call Greg Mcclain try calling on +12108675150 and +15124260410. (updated on November 04, 2024)
What company does Greg Mcclain work for?
Greg Mcclain works for Dell Inc
What is Greg Mcclain's role at Dell Inc?
Greg Mcclain is Enterprise Support Director at Dell
What industry does Greg Mcclain work in?
Greg Mcclain works in the It Services And It Consulting industry.
Greg Mcclain Email Addresses
Greg Mcclain Phone Numbers
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