Gowtham Raghavan
Head of Application Support - Interim at Barclays Bank US | Wilmington, Delaware, United States
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Gowtham Raghavan currently serves as the Interim Head of Application Support at Barclays Bank US, where he plays a pivotal role in ensuring the seamless operation of the US Consumer Bank's application ecosystem. With a steadfast commitment to service excellence, Gowtham leverages his extensive experience in service operations and recovery to maintain high service availability for both internal and external stakeholders. His proficiency in managing Key Performance Indicators (KPIs) enables him to monitor and enhance service delivery, ensuring that customer needs are met promptly and effectively.
In his current role, Gowtham leads a dynamic application support team, focusing on critical projects that drive business process improvement and integration across various platforms. His expertise in change management and project delivery is instrumental in navigating the complexities of software project management, allowing for the successful implementation of new technologies and processes. Additionally, his strong troubleshooting skills and vendor management capabilities ensure that any issues are resolved swiftly, minimizing downtime and enhancing user satisfaction.
Gowtham's ability to foster stakeholder relationships is a cornerstone of his leadership approach, as he understands that effective communication and collaboration are vital to achieving operational excellence. By utilizing tools such as Visio for process mapping and documentation, he enhances team efficiency and aligns project goals with organizational objectives. Under his guidance, the application support team is not only equipped to tackle current challenges but is also positioned for future growth and innovation within the rapidly evolving banking landscape.
Head of Application Support - Interim at Barclays Bank US in April 2024 to Present
Vice President - IT Service Management at Barclays Bank US in April 2021 to April 2024
IT Service Manager at Barclays Bank US in June 2018 to March 2021
IT Service Management Lead - Sr. for Quest Diagnostics Incorporated at Wipro Limited in May 2016 to June 2018
Problem & Change Management Analyst for Catholic Health Initiatives at Wipro Limited in February 2014 to April 2016
Associate Consultant at Wipro Limited in November 2012 to February 2014
Incident Manager for AstraZeneca Pharmaceuticals UK Limited at Cognizant Technology Solutions in March 2011 to November 2012
Application Support Team Lead for AstraZeneca Pharmaceuticals UK Limited at Cognizant Technology Solutions in March 2009 to November 2012
Technical Executive for Dell Computers at Sutherland Global Services in May 2008 to March 2009
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Level of Detail (LOD)
Program Development
Project Plans
Key Performance Indicators
Cross-functional Team Leadership
IT Service Management
Windows
.NET
Operating Systems
Windows Server
Oracle
Active Directory
Business Analysis
Business Intelligence
Change Management
IT Operations
IT Strategy
ITIL
Incident Management
Integration
Management
Process Improvement
Project Delivery
Requirements Analysis
SDLC
Service Delivery
Software Project Management
Team Management
Troubleshooting
Vendor Management
Visio
Business Process Improvement
Software Development Life Cycle (SDLC)
Natural Language Processing (NLP)
Machine Learning
Text Mining
Unstructured Data
Python (Programming Language)
DevOps
System Monitoring
Problem Solving
Logical Reasoning
Creative Problem Solving
Data-driven Decision Making
Cloud Computing
Amazon Web Services (AWS)
Critical Thinking
Customer Service
Feedback Management
Business Communications
Gitlab
Agile Methodologies
Lean Principles
Microservices
AWS CloudFormation
Microsoft Azure
Cloud Security
Cloud Services
Data Governance
Site Reliability Engineering
Mentoring
Data Engineering
Big Data
Artificial Intelligence (AI)
Data Analysis
Leadership Communications
Information Security Management
Apache Spark
Apache Flink
Batch Processing
Kubernetes
Amazon EKS
Business Decision Making
Enterprise Architecture
Software Architectural Design
Sustainable Design
Business Data Management
Investments
Customer Engagement
Presentation Skills
OWASP
Web Application Security
Threat & Vulnerability Management
Cybersecurity
Security Architecture Design
ISO 27001
Policy Development
Security Compliance
Software Requirements
Data Classification
Conflict Resolution
Interpersonal Communication
Employee Relations
Easily Adaptable
Resiliency
Wellness
Grit
Decision-Making
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Discover more about Barclays Bank USWhat is Gowtham Raghavan email address?
Email Gowtham Raghavan at [email protected]. This email is the most updated Gowtham Raghavan email found in 2026.
How to contact Gowtham Raghavan?
To contact Gowtham Raghavan send an email to [email protected]. (updated on October 30, 2024)
What company does Gowtham Raghavan work for?
Gowtham Raghavan works for Barclays Bank US
What is Gowtham Raghavan's role at Barclays Bank US?
Gowtham Raghavan is Head of Application Support - Interim
What is Gowtham Raghavan's Phone Number?
Gowtham Raghavan's phone (302) ***-*410
Gowtham Raghavan Email Addresses
Gowtham Raghavan Phone Numbers
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