Goldwin Carlin
VP, Product Experience Design & Design Operations at Truist | United States
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Goldwin Carlin serves as the Vice President of Product Experience Design & Design Operations at Truist, where he leverages his extensive expertise in customer-centered product design to drive innovation in the neobanking sector. With a robust understanding of Agile, SAFE, and Waterfall methodologies, Goldwin orchestrates cross-functional teams to ensure that product development aligns strategically with organizational objectives. His role is pivotal in fostering an environment where accessibility, inclusive design, and universal design principles are not just goals but integral components of the product lifecycle.
Currently, Goldwin is spearheading key projects that focus on enhancing user experience through service design and behavioral change strategies. By employing demographic and psychographic profiling, he crafts tailored solutions that resonate with diverse customer segments, ensuring that Truist remains at the forefront of neobanking innovation. His commitment to ethics, governance, and responsible design principles underscores his approach to creating products that not only meet user needs but also adhere to industry standards.
In addition to his project leadership, Goldwin is dedicated to organizational design, hiring, mentoring, and professional development, fostering a culture of continuous improvement within his team. His flexibility in the face of ambiguity allows him to navigate the complexities of the financial services landscape, ensuring that Truist not only adapts to changing market conditions but also anticipates future trends. Through quantitative research and a keen understanding of taxonomy, Goldwin is shaping the future of banking, making it more accessible and user-friendly for all.
VP, Product Experience Design & Design Operations at Truist in June 2022 to Present
Senior Product/Offering Manager at Honeywell in June 2020 to September 2021
U.S. UX Lead for Strategic Business Unit/Domain at Honeywell in August 2019 to May 2020
UX, Senior Consultant at Deloitte in November 2015 to August 2019
Design Architecture and Systems at Goldwin Carlin in January 1995 to August 2019
UX: Senior Designer at Cox Enterprises in April 2014 to November 2015
UX: UI Manager at InterContinental Hotels Group (IHG®) in September 2013 to April 2014
Senior Designer, Interactive Portfolio Lead at WebMD in March 2013 to September 2013
Hybrid Designer at Kimberly-Clark in September 2012 to December 2012
Sr. Web Designer at WebMD in August 2011 to June 2012
Senior Designer at High Museum of Art in January 2005 to January 2011
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User Research
FinTech
Figma (Software)
Agile Methodologies
Investment Products
Agile, SAFE & Waterfall Methodologies
User, Client, Consumer and/or Customer Experience Design
Design Sprints & Design Thinking and their practical application(s)
Journey, Experience, Mental & Scenario Modelling, Mapping & Schema
Accessibility, Inclusive Design & Universal Design
Exhibition, Environmental & Installation Design
Education, Guidance, Help & Curriculum Design (Multi-modal)
Qualitative & Quantitative Research and Analytics
Dashboards and Reporting
Testing and QA (Quality Assurance)
Branding, Identity, Graphic Design, Visual Design, UI (User Interface) Design
Client, Consumer & Customer Experience
Organizational Design, Hiring, Mentoring & Professional Development
Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), Measures & Metrics
Road Mapping, Prioritization & Backlog Management
Task Flows, Subtask Flows & User Flows
HCI (Human Computer Interaction) & Human Factors
Flexibility in the face of Ambiguity
AI & Practical Machine Learning Application
Ethics, Governance & Responsible Principles
Demographic & Psychographic Profiling
Behavioural Economics
Organizational Behavior
Experience Design
Acceptance Testing
Analytical Skills
Behavioural Change
Communication
Functional Specifications
Modeling
Product Vision
Sensitive Information
Strategic Thinking
Storytelling
Service Design
User-centered Design
Product Design
Quantitative Research
Information Architecture
Interaction Design
Book Design
Art Direction
Photography
Validation
Qualitative Research
Mediation
Taxonomy
Ethnography
Heuristics
Creative Direction
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Discover more about TruistWhat is Goldwin Carlin email address?
Email Goldwin Carlin at [email protected] and [email protected]. This email is the most updated Goldwin Carlin email found in 2026.
What is Goldwin Carlin phone number?
Goldwin Carlin phone number is +14048229927 and +14043753237.
How to contact Goldwin Carlin?
To contact Goldwin Carlin send an email to [email protected] or [email protected]. If you want to call Goldwin Carlin try calling on +14048229927 and +14043753237.
What company does Goldwin Carlin work for?
Goldwin Carlin works for Truist
What is Goldwin Carlin's role at Truist?
Goldwin Carlin is VP, Product Experience Design & Design Operations
What industry does Goldwin Carlin work in?
Goldwin Carlin works in the Financial Services industry.
Goldwin Carlin Email Addresses
Goldwin Carlin Phone Numbers
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