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Giovanna Verrilli

Associate Director, Retail and Food Programs @ Greater Toronto Airports Authority

Associate Director, Retail and Food Programs at Greater Toronto Airports Authority

Toronto, Canada Area

Ranked #1,013 out of 20,260 for Associate Director, Retail and Food Programs in United States

Section title

Giovanna Verrilli's Email Addresses & Phone Numbers

Giovanna Verrilli's Work Experience

Greater Toronto Airports Authority

Associate Director, Retail and Food Programs

January 2015 to Present

Greater Toronto Airports Authority

Associate Director, Customer Programs and Services

February 2014 to December 2014

Greater Toronto Airports Authority

Manager, Guest Programs and Services

December 2012 to February 2014

Giovanna Verrilli's Education

Laurentian University/Université Laurentienne

Honours Bachelor of Commerce International Management

1996 to 2000

Giovanna Verrilli's Professional Skills Radar Chart

Based on our findings, Giovanna Verrilli is ...

Open-minded
Outgoing
Detail-oriented

What's on Giovanna Verrilli's mind?

Based on our findings, Giovanna Verrilli is ...

52% Left Brained
48% Right Brained

Giovanna Verrilli's Estimated Salary Range

About Giovanna Verrilli's Current Company

Greater Toronto Airports Authority

• Develop sales growth plans and programs • Negotiate contracts with tenants and operators • Manage relationships with Senior Executives within partnerships • Develop new concepts for retail and food opportunities • Build Annual strategy for ongoing development • Manage Team of 7 Senior Managers and Representatives

Frequently Asked Questions about Giovanna Verrilli

What company does Giovanna Verrilli work for?

Giovanna Verrilli works for Greater Toronto Airports Authority


What is Giovanna Verrilli's role at Greater Toronto Airports Authority?

Giovanna Verrilli is Associate Director, Retail and Food Programs


What is Giovanna Verrilli's personal email address?

Giovanna Verrilli's personal email address is gi****[email protected]


What is Giovanna Verrilli's business email address?

Giovanna Verrilli's business email address is g****[email protected]


What is Giovanna Verrilli's Phone Number?

Giovanna Verrilli's phone (416) ***-*174


What industry does Giovanna Verrilli work in?

Giovanna Verrilli works in the Airlines/Aviation industry.


Who are Giovanna Verrilli's colleagues?

Giovanna Verrilli's colleagues are Daniela Marchetti, Arthur Ho, Hassan Khan, Ian Grant, Toby Lennox, Crystal LI, Martin Boyer, Joey Seminara, Nadine Chatelaine, and Darryl Horzelenberg


About Giovanna Verrilli

📖 Summary

Associate Director, Retail and Food Programs @ • Develop sales growth plans and programs • Negotiate contracts with tenants and operators • Manage relationships with Senior Executives within partnerships • Develop new concepts for retail and food opportunities • Build Annual strategy for ongoing development • Manage Team of 7 Senior Managers and Representatives From January 2015 to Present (10 months) Associate Director, Customer Programs and Services @ Create and implement a five-year strategy to enhance passenger experience. • Improve passenger satisfaction through the development and implementation of new passenger experiential programs, including: sponsorship activations; free baggage cart program; Wi-Fi enhancement project; Terminal 3 enhancement project; Concierge Program; Terminal Holdroom Redesign; Pan Am Experiential Programming; Passenger Welcome Program; and Toronto Pearson Entertainment Program. • Optimize passenger experience by managing the following areas: Passenger Services and Amenities; Baggage Carts; Porter Services; Payphones; Wi-Fi; Religious Services; Charging stations; Pet Relief Areas; Washroom Facilities. • Mitigate risk of conflict, acting as Relationship Manager for all Service contracts. • Facilitate an enjoyable atmosphere, ensuring an ideal Terminal Aesthetic and Ambiance. • Develop and implement customer facing service standards relating to custodial program. • Maximize output through the management of the Airport Service Quality survey benchmark program. • Create and execute new Art & Culture Strategy in conjunction with the Curator. • Manage Team (Customer Service Representatives and Program Managers): responsible for the investigation and response to all customer complaints and development and implementing new programs. From February 2014 to December 2014 (11 months) Manager, Guest Programs and Services @ From December 2012 to February 2014 (1 year 3 months) Manager, Commercial Agreement Administration @ From October 2010 to December 2012 (2 years 3 months) Manager, Revenue Budgets @ From October 2008 to September 2010 (2 years) National Relationship Manager @ From 2004 to 2008 (4 years) Honours Bachelor of Commerce, International Management @ Laurentian University/Université Laurentienne From 1996 to 2000 Giovanna Verrilli is skilled in: Airport Management, Airports, Aviation, Contract Management, Civil Aviation, Relationship Management, Positive Team Player, Team Building, Airlines, Team Management, Project Planning, Contract Negotiation, Commercial Aviation, Aviation Security, Operations Management, Program Management, Time Management, Team Leadership, Airline Management, Flights, Budgets, Process Improvement, Leadership


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In a nutshell

Giovanna Verrilli's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

1 year(s), 10 month(s)

Giovanna Verrilli's Willingness to Change Jobs

Unlikely

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