Giles Jr
Director, Customer Service - Americas at Cold Jet | Loveland, Ohio, United States
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As the Director of Customer Service for the Americas at Cold Jet, Giles Jr. plays a pivotal role in shaping the customer experience within the machinery industry. With a robust background in training and development, he leverages his expertise to lead a high-performing team dedicated to delivering exceptional service and fostering strong customer relationships. His strategic approach to business planning and development has been instrumental in driving revenue growth and ensuring that Cold Jet remains at the forefront of customer satisfaction.
Giles Jr. is passionate about empowering employees, recognizing that a motivated team is essential for exceeding customer expectations. He actively implements training programs that enhance communication and organizational skills, equipping team members with the tools they need to excel in account management and customer service. His proficiency in CRM systems and call center operations allows him to streamline processes, ensuring that customer inquiries are handled efficiently and effectively.
Key projects under Giles Jr.'s leadership include the enhancement of customer feedback mechanisms and the development of targeted outreach strategies that leverage cold calling and networking to strengthen client relationships. By focusing on strategic planning and business development, he has successfully identified new opportunities for growth while maintaining a customer-centric approach. As a result, Cold Jet continues to set industry standards for service excellence, driven by Giles Jr.'s commitment to innovation and customer satisfaction. His ability to navigate the complexities of the machinery sector while fostering a culture of collaboration and responsiveness positions him as a leader in the field, dedicated to both employee empowerment and client success.
Director, Customer Service - Americas at Cold Jet in July 2024 to Present
Director - Global Learning & Development at Cold Jet in July 2022 to June 2024
Manager - Americas Training & Development at Cold Jet in January 2015 to July 2022
Customer Service Consultant at Cold Jet in June 2010 to December 2014
Inside Sales Representative at Cold Jet in September 2009 to May 2010
Eye Med Vision Care Small Group Sales Representative at Luxottica Retail in May 2007 to September 2009
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Communication
Presentation Skills
Time Management
Leadership
Organization Skills
Sales
Sales Operations
Account Management
CRM
Management
Training
Business Development
Cold Calling
Strategy
Sales Process
Customer Service
Selling
Budgets
Business Planning
Employee Training
Call Centers
Networking
Sales Management
Microsoft Office
Team Building
Strategic Planning
New Business Development
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Discover more about Cold JetWhat is Giles Jr email address?
Email Giles Jr at [email protected] and [email protected]. This email is the most updated Giles Jr email found in 2026.
What is Giles Jr phone number?
Giles Jr phone number is +15133048538 and +19546515452.
How to contact Giles Jr?
To contact Giles Jr send an email to [email protected] or [email protected]. If you want to call Giles Jr try calling on +15133048538 and +19546515452. (updated on October 29, 2024)
What is Giles Jr net worth?
Giles Jr has an estimated net worth of $150,000 to $249,999
What company does Giles Jr work for?
Giles Jr works for Cold Jet
What is Giles Jr's role at Cold Jet?
Giles Jr is Director, Customer Service - Americas
What industry does Giles Jr work in?
Giles Jr works in the Machinery Manufacturing industry.
Giles Jr Email Addresses
Giles Jr Phone Numbers
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